Richmond Medical Centre, Solihull: patient reviews and CQC rating
Richmond Medical Centre is a GP practice in Solihull with 6,859 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.1 full-time-equivalent qualified GPs, or 3,272 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 12 practices in Solihull with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 92 patients answered the survey (response rate 19%).
| Survey question | Richmond Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 68% | 51% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 73% | 68% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,859 patients were registered at Richmond Medical Centre in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,272 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.8 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,624 appointments a month, or 383 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Richmond Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 532 | 510 |
| Face to face | 82% | 62% | 63% |
| Same day as booked | 46% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Richmond Medical Centre, 179 Richmond Road, Solihull, B92 7SA. Phone: 0121 743 2159. Website: www.richmondmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hobs Moat Medical Centre | 0.8 km | 74% |
| St Margarets Medical Practice | 1.2 km | 90% |
| OHP-Victoria Road Surgery | 1.4 km | 62% |
| Manor House Lane Surgery | 1.6 km | 67% |
| Coventry Road Practice | 1.6 km | 87% |
- Grafton Road Surgery (83% overall experience good)
- Hobs Moat Medical Centre (74% overall experience good)
- St Margarets Medical Practice (90% overall experience good)
How do patients rate Richmond Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Richmond Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Richmond Medical Centre?
6,859 patients were registered in September 2026, up 0.2% on a year earlier.
What is Richmond Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Richmond Medical Centre have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,272 patients per GP against 2,171 across England.
Are appointments at Richmond Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Medical Centre's phone number?
0121 743 2159.