Grafton Road Surgery, Solihull: patient reviews and CQC rating
Grafton Road Surgery is a GP practice in Solihull with 3,953 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 1.8 full-time-equivalent qualified GPs, or 2,212 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grafton Road Surgery
Its best result against England is the share who described their last contact with the practice as good: 84%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 12 practices in Solihull with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (68%). 99 patients answered the survey (response rate 20%).
| Survey question | Grafton Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 67% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 84% | 68% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grafton Road Surgery is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,953 patients were registered at Grafton Road Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,212 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 1,602 appointments a month, or 405 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 41% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grafton Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 532 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 41% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.9% against 1.9%), serious mental illness (1.5% against 1.0%) and asthma (8.3% against 6.6%). It has a lower share for depression (6.7% against 14.3%), cancer (1.9% against 3.8%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Grafton Road Surgery, 11 Grafton Road, Shirley, Solihull, B90 1NG. Phone: 0121 474 4686. Website: www.graftonrdsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maypole Health Centre - Dr Michael | 1.1 km | 80% |
| OHP-Yardley Wood Health Centre | 1.4 km | 89% |
| Baldwins Lane Surgery | 1.7 km | 68% |
| Druids Heath Surgery | 2.1 km | 88% |
| Hollywood Medical Practice | 2.2 km | 88% |
- Hobs Moat Medical Centre (74% overall experience good)
- Richmond Medical Centre (74% overall experience good)
- St Margarets Medical Practice (90% overall experience good)
How do patients rate Grafton Road Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Grafton Road Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Grafton Road Surgery?
3,953 patients were registered in September 2026, down 2.9% on a year earlier.
What is Grafton Road Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Grafton Road Surgery have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,212 patients per GP against 2,171 across England.
Are appointments at Grafton Road Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grafton Road Surgery's phone number?
0121 474 4686.