Druids Heath Surgery, Birmingham: patient reviews and CQC rating
Druids Heath Surgery is a GP practice in Birmingham with 10,317 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.8 full-time-equivalent qualified GPs, or 2,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Druids Heath Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 171 practices in Birmingham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (86%). 124 patients answered the survey (response rate 16%).
| Survey question | Druids Heath Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 88% | 73% | 77% |
| Easy to contact by phone | 66% | 51% | 57% |
| Easy to contact via the website | 59% | 51% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 92% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 92% | 84% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 172 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Druids Heath Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,317 patients were registered at Druids Heath Surgery in September 2026, down 4.1% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,149 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 2.2 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 7.8 |
| August 2024 | 4.6 | 10.9 |
| August 2025 | 4.8 | 10.0 |
| August 2026 | 4.8 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,682 appointments a month, or 648 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Druids Heath Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 648 | 532 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 49% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), serious mental illness (1.6% against 1.0%) and depression (22.3% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (1.4% against 2.2%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 47.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.3% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.5% | 74.9% |
Druids Heath Surgery, 27 Pound Road, Druids Heath, Birmingham, B14 5SB. Phone: 0121 430 5461.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maypole Health Centre - Dr Michael | 1.1 km | 80% |
| Grafton Road Surgery | 2.1 km | 83% |
| Hollywood Medical Practice | 2.1 km | 88% |
| The Kings Norton Surgery | 2.2 km | 86% |
| Featherstone Medical Centre | 2.5 km | 73% |
- Birmingham Health Exchange Homeless Service (83% overall experience good)
- Cranes Park Road Surgery (80% overall experience good)
- Greet Medical Practice (61% overall experience good)
- LPS - Weatheroak Medical Practice (71% overall experience good)
- Maypole Health Centre - Dr Michael (80% overall experience good)
- Springfield Surgery (74% overall experience good)
- Strensham Road Surgery (78% overall experience good)
- The Acocks Green Medical Centre (56% overall experience good)
- The Balaji Surgery (58% overall experience good)
How do patients rate Druids Heath Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Druids Heath Surgery as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Druids Heath Surgery?
10,317 patients were registered in September 2026, down 4.1% on a year earlier.
What is Druids Heath Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Druids Heath Surgery have?
4.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,149 patients per GP against 2,171 across England.
Are appointments at Druids Heath Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Druids Heath Surgery's phone number?
0121 430 5461.