The Kings Norton Surgery, Birmingham: patient reviews and CQC rating
The Kings Norton Surgery is a GP practice in Birmingham with 15,907 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 9.6 full-time-equivalent qualified GPs, or 1,661 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Kings Norton Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 28th of the 171 practices in Birmingham with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 110 patients answered the survey (response rate 24%).
| Survey question | The Kings Norton Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 63% | 51% | 57% |
| Easy to contact via the website | 74% | 51% | 58% |
| Easy to contact via the NHS App | 83% | 51% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 79% | 68% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Kings Norton Surgery is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,907 patients were registered at The Kings Norton Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 1,661 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 10.5 |
| August 2024 | 6.4 | 10.1 |
| August 2025 | 6.7 | 10.5 |
| August 2026 | 9.6 | 13.4 |
From June 2026 to August 2026 the practice recorded 5,763 appointments a month, or 362 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Kings Norton Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 532 | 510 |
| Face to face | 80% | 62% | 63% |
| Same day as booked | 54% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), serious mental illness (1.5% against 1.0%) and depression (20.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), heart failure (0.6% against 1.1%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.2% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
The Kings Norton Surgery, 66 Redditch Road, Kings Norton, Birmingham, B38 8QS. Phone: 0121 458 2550. Website: www.kingsnortonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP-Wychall Lane Surgery | 0.7 km | 78% |
| Hawkesley Medical Practice | 1.1 km | 78% |
| Northwood Medical Centre | 1.2 km | 77% |
| West Heath Surgery | 2.1 km | 76% |
| Druids Heath Surgery | 2.2 km | 88% |
- Cofton Medical Centre (93% overall experience good)
- Doski Medical Practice (77% overall experience good)
- Great Park Medical Group (63% overall experience good)
- Northwood Medical Centre (77% overall experience good)
How do patients rate The Kings Norton Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Kings Norton Surgery as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Kings Norton Surgery?
15,907 patients were registered in September 2026, down 1.7% on a year earlier.
What is The Kings Norton Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does The Kings Norton Surgery have?
9.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,661 patients per GP against 2,171 across England.
Are appointments at The Kings Norton Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Kings Norton Surgery's phone number?
0121 458 2550.