Northwood Medical Centre, Birmingham: patient reviews and CQC rating
Northwood Medical Centre is a GP practice in Birmingham with 9,274 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 10.4 full-time-equivalent qualified GPs, or 893 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northwood Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. With 105 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 82nd of the 171 practices in Birmingham with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (77%). 105 patients answered the survey (response rate 29%).
| Survey question | Northwood Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 66% | 51% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 235 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northwood Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,274 patients were registered at Northwood Medical Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 893 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.6 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.7 | 9.7 |
| August 2024 | 9.8 | 9.8 |
| August 2025 | 8.6 | 8.6 |
| August 2026 | 10.4 | 10.4 |
From June 2026 to August 2026 the practice recorded 4,152 appointments a month, or 448 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Northwood Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 448 | 532 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 36% | 50% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), osteoporosis (2.1% against 1.2%) and depression (20.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.2% | 14.3% |
| High blood pressure | All ages | 19.2% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Northwood Medical Centre, 10-12 Middleton Hall Road, Birmingham, B30 1BY. Phone: 0121 458 1342.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP-Wychall Lane Surgery | 0.6 km | 78% |
| The Kings Norton Surgery | 1.2 km | 86% |
| Woodland Road Surgery | 2.1 km | 90% |
| OHP - College Green Medical Practice | 2.1 km | 89% |
| Hawkesley Medical Practice | 2.3 km | 78% |
- Cofton Medical Centre (93% overall experience good)
- Doski Medical Practice (77% overall experience good)
- Great Park Medical Group (63% overall experience good)
- The Kings Norton Surgery (86% overall experience good)
How do patients rate Northwood Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Northwood Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Northwood Medical Centre?
9,274 patients were registered in September 2026, down 2.7% on a year earlier.
What is Northwood Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Northwood Medical Centre have?
10.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 893 patients per GP against 2,171 across England.
Are appointments at Northwood Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northwood Medical Centre's phone number?
0121 458 1342.