Springfield Surgery, Birmingham: patient reviews and CQC rating
Springfield Surgery is a GP practice in Birmingham with 7,295 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 4.7 full-time-equivalent qualified GPs, or 1,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 72%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 95th of the 171 practices in Birmingham with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (76%). 89 patients answered the survey (response rate 13%).
| Survey question | Springfield Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 76% | 51% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
CQC's overall rating for Springfield Surgery is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,295 patients were registered at Springfield Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,554 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 3.6 |
| August 2024 | 4.1 | 5.1 |
| August 2025 | 4.1 | 5.1 |
| August 2026 | 4.7 | 5.8 |
From June 2026 to August 2026 the practice recorded 3,449 appointments a month, or 473 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Springfield Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 532 | 510 |
| Face to face | 43% | 62% | 63% |
| Same day as booked | 45% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.4% against 1.0%) and diabetes (10.1% against 7.9%). It has a lower share for atrial fibrillation (0.5% against 2.2%), peripheral arterial disease (0.1% against 0.6%) and osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 44.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Springfield Surgery, 856 Stratford Road, Sparkhill, Birmingham, B11 4BW. Phone: 0121 411 0353. Website: www.springfieldsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oakwood Surgery | 0.0 km | 70% |
| The Hill GP Practice | 0.0 km | 83% |
| Springfield Medical Practice | 0.1 km | 60% |
| Hall Green Health | 0.7 km | 43% |
| Fernley Medical Centre | 0.9 km | 81% |
- Birmingham Health Exchange Homeless Service (83% overall experience good)
- Cranes Park Road Surgery (80% overall experience good)
- Druids Heath Surgery (88% overall experience good)
- Greet Medical Practice (61% overall experience good)
- LPS - Weatheroak Medical Practice (71% overall experience good)
- Maypole Health Centre - Dr Michael (80% overall experience good)
- Strensham Road Surgery (78% overall experience good)
- The Acocks Green Medical Centre (56% overall experience good)
- The Balaji Surgery (58% overall experience good)
How do patients rate Springfield Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Springfield Surgery as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Springfield Surgery?
7,295 patients were registered in September 2026, down 2.6% on a year earlier.
What is Springfield Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does Springfield Surgery have?
4.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,554 patients per GP against 2,171 across England.
Are appointments at Springfield Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springfield Surgery's phone number?
0121 411 0353.