Birmingham Health Exchange Homeless Service, Birmingham: patient reviews and CQC rating
Birmingham Health Exchange Homeless Service is a GP practice in Birmingham with 1,025 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Birmingham Health Exchange Homeless Service
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 41st of the 171 practices in Birmingham with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 81 patients answered the survey (response rate 9%).
| Survey question | Birmingham Health Exchange Homeless Service | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 82% | 51% | 57% |
| Easy to contact via the website | 70% | 51% | 58% |
| Easy to contact via the NHS App | 72% | 51% | 54% |
| Reception team helpful | 97% | 81% | 85% |
| Last contact good | 85% | 68% | 73% |
| Wait for appointment about right | 84% | 68% | 69% |
| Listened to well | 95% | 84% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 83 responses rated the practice good or very good (England: 92%).
1,025 patients were registered at Birmingham Health Exchange Homeless Service in September 2026, down 11.8% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 1,178 appointments a month, or 1,149 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 19% of booked patients did not attend.
| Measure | Birmingham Health Exchange Homeless Service | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,149 | 532 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 46% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 19% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (10.4% against 1.0%) and depression (35.7% against 14.3%). It has a lower share for chronic kidney disease (0.4% against 4.6%), cancer (1.4% against 3.8%) and high blood pressure (5.8% against 15.2%). The practice's patients live in areas with an average deprivation score of 43.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 35.7% | 14.3% |
| Serious mental illness | All ages | 10.4% | 1.0% |
| High blood pressure | All ages | 5.8% | 15.2% |
| Diabetes | 17+ yrs | 4.0% | 7.9% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| COPD | All ages | 2.3% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Chronic kidney disease | 18+ yrs | 0.4% | 4.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 29.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 25.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 40.0% | 74.9% |
Birmingham Health Exchange Homeless Service, William Booth Centre, William Booth Lane, Birmingham, B4 6HA. Phone: 0121 465 3965.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bath Row Medical Practice, Attwood Green Health Centre | 0.0 km | 50% |
| Bellevue Medical Practice | 1.0 km | 53% |
| Halcyon Medical Centre | 1.2 km | 58% |
| Broadway Health Centre | 1.5 km | 80% |
| Hockley Medical Practice | 1.5 km | 58% |
- Cranes Park Road Surgery (80% overall experience good)
- Druids Heath Surgery (88% overall experience good)
- Greet Medical Practice (61% overall experience good)
- LPS - Weatheroak Medical Practice (71% overall experience good)
- Maypole Health Centre - Dr Michael (80% overall experience good)
- Springfield Surgery (74% overall experience good)
- Strensham Road Surgery (78% overall experience good)
- The Acocks Green Medical Centre (56% overall experience good)
- The Balaji Surgery (58% overall experience good)
How do patients rate Birmingham Health Exchange Homeless Service?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Birmingham Health Exchange Homeless Service as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Birmingham Health Exchange Homeless Service?
1,025 patients were registered in September 2026, down 11.8% on a year earlier.
Are appointments at Birmingham Health Exchange Homeless Service face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Birmingham Health Exchange Homeless Service's phone number?
0121 465 3965.