Hockley Medical Practice, Birmingham: patient reviews and CQC rating
Hockley Medical Practice is a GP practice in Birmingham with 12,963 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 5.0 full-time-equivalent qualified GPs, or 2,583 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hockley Medical Practice
Its result closest to England is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 157th of the 171 practices in Birmingham with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (58%). 96 patients answered the survey (response rate 12%).
| Survey question | Hockley Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 58% | 73% | 77% |
| Easy to contact by phone | 48% | 51% | 57% |
| Easy to contact via the website | 38% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 78% | 81% | 85% |
| Last contact good | 56% | 68% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 75% | 84% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 125 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hockley Medical Practice is Good, published in September 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,963 patients were registered at Hockley Medical Practice in September 2026, up 5.7% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,583 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.5 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.8 |
| August 2024 | 2.7 | 3.8 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,330 appointments a month, or 411 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hockley Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 532 | 510 |
| Face to face | 45% | 62% | 63% |
| Same day as booked | 67% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.1% | 14.3% |
| High blood pressure | All ages | 6.3% | 15.2% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.7% | 74.9% |
Hockley Medical Practice, 60 Carver Street, Birmingham, B1 3AL. Phone: 0121 554 1757. Website: www.hockleymedicalpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broadway Health Centre | 0.7 km | 80% |
| Halcyon Medical Centre | 1.5 km | 58% |
| Cavendish Medical Practice | 1.5 km | 78% |
| Summerfield Primary Care Centre | 1.5 km | 97% |
| Summerfield Group Practice | 1.5 km | 85% |
- Church Road Surgery (78% overall experience good)
- Dr Bathla & Partners- Soho Road Primary Care Centre (68% overall experience good)
- Dr Mohan S Saini (62% overall experience good)
- Heathfield Family Centre (61% overall experience good)
- Newtown Medical Centre (58% overall experience good)
- Rotton Park Medical Centre (88% overall experience good)
- Summerfield Group Practice (85% overall experience good)
- Victoria Road Medical Centre (49% overall experience good)
How do patients rate Hockley Medical Practice?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Hockley Medical Practice as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Hockley Medical Practice?
12,963 patients were registered in September 2026, up 5.7% on a year earlier.
What is Hockley Medical Practice's CQC rating?
Good overall, published in September 2022.
How many GPs does Hockley Medical Practice have?
5.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,583 patients per GP against 2,171 across England.
Are appointments at Hockley Medical Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hockley Medical Practice's phone number?
0121 554 1757.