Victoria Road Medical Centre, Birmingham: patient reviews and CQC rating
Victoria Road Medical Centre is a GP practice in Birmingham with 6,257 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 2.7 full-time-equivalent qualified GPs, or 2,312 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Victoria Road Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 41%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 169th of the 171 practices in Birmingham with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (46%). 80 patients answered the survey (response rate 8%).
| Survey question | Victoria Road Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 49% | 73% | 77% |
| Easy to contact by phone | 42% | 51% | 57% |
| Easy to contact via the website | 29% | 51% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 53% | 81% | 85% |
| Last contact good | 41% | 68% | 73% |
| Wait for appointment about right | 43% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
In the Friends and Family Test for July 2026, 76% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Victoria Road Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,257 patients were registered at Victoria Road Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,312 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.2 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,374 appointments a month, or 379 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Victoria Road Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 379 | 532 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 39% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.4% against 7.9%). It has a lower share for atrial fibrillation (0.3% against 2.2%), COPD (0.5% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 55.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 73.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.4% | 7.9% |
| High blood pressure | All ages | 10.7% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Victoria Road Medical Centre, 229-233 Victoria Road, Aston, Birmingham, B6 5HP. Phone: 0845 070 2699.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Al-Shafa Medical Centre | 0.6 km | 61% |
| Church Road Surgery | 0.8 km | 78% |
| Newtown Medical Centre | 1.1 km | 58% |
| OHP-The Nechells Practice | 1.2 km | 86% |
| St Clements Surgery | 1.4 km | 74% |
- Church Road Surgery (78% overall experience good)
- Dr Bathla & Partners- Soho Road Primary Care Centre (68% overall experience good)
- Dr Mohan S Saini (62% overall experience good)
- Heathfield Family Centre (61% overall experience good)
- Hockley Medical Practice (58% overall experience good)
- Newtown Medical Centre (58% overall experience good)
- Rotton Park Medical Centre (88% overall experience good)
- Summerfield Group Practice (85% overall experience good)
How do patients rate Victoria Road Medical Centre?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Victoria Road Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Victoria Road Medical Centre?
6,257 patients were registered in September 2026, down 3.3% on a year earlier.
What is Victoria Road Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Victoria Road Medical Centre have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,312 patients per GP against 2,171 across England.
Are appointments at Victoria Road Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Victoria Road Medical Centre's phone number?
0845 070 2699.