Heathfield Family Centre, Birmingham: patient reviews and CQC rating
Heathfield Family Centre is a GP practice in Birmingham with 10,066 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 4.4 full-time-equivalent qualified GPs, or 2,274 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathfield Family Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 152nd of the 171 practices in Birmingham with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (65%). 95 patients answered the survey (response rate 13%).
| Survey question | Heathfield Family Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 61% | 73% | 77% |
| Easy to contact by phone | 33% | 51% | 57% |
| Easy to contact via the website | 29% | 51% | 58% |
| Easy to contact via the NHS App | 46% | 51% | 54% |
| Reception team helpful | 67% | 81% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 47% | 68% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 217 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathfield Family Centre is Good, published in August 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,066 patients were registered at Heathfield Family Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,274 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.3 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.6 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.6 | 4.7 |
| August 2026 | 4.4 | 6.1 |
From June 2026 to August 2026 the practice recorded 5,212 appointments a month, or 518 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Heathfield Family Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 532 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 51% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.8% against 7.9%) and serious mental illness (1.5% against 1.0%). It has a lower share for atrial fibrillation (0.4% against 2.2%), peripheral arterial disease (0.1% against 0.6%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 52.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.8% | 7.9% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Heathfield Family Centre, 131-133 Heathfield Road, Handsworth, Birmingham, B19 1HL. Phone: 0121 465 4100.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lozells Medical Practice | 0.3 km | 57% |
| Burbury Medical Centre | 0.5 km | 78% |
| Dr Chitre & Dr Dasari's Surgery | 0.6 km | 65% |
| Newtown Medical Centre | 0.8 km | 58% |
| Modality Birmingham | 0.9 km | 62% |
- Church Road Surgery (78% overall experience good)
- Dr Bathla & Partners- Soho Road Primary Care Centre (68% overall experience good)
- Dr Mohan S Saini (62% overall experience good)
- Hockley Medical Practice (58% overall experience good)
- Newtown Medical Centre (58% overall experience good)
- Rotton Park Medical Centre (88% overall experience good)
- Summerfield Group Practice (85% overall experience good)
- Victoria Road Medical Centre (49% overall experience good)
How do patients rate Heathfield Family Centre?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Heathfield Family Centre as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Heathfield Family Centre?
10,066 patients were registered in September 2026, down 0.6% on a year earlier.
What is Heathfield Family Centre's CQC rating?
Good overall, published in August 2021.
How many GPs does Heathfield Family Centre have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,274 patients per GP against 2,171 across England.
Are appointments at Heathfield Family Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathfield Family Centre's phone number?
0121 465 4100.