Burbury Medical Centre, Birmingham: patient reviews and CQC rating
Burbury Medical Centre is a GP practice in Birmingham with 4,689 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.2 full-time-equivalent qualified GPs, or 1,447 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burbury Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, against 57% across England. Its weakest is the share who said their needs were met at their last appointment: 85%, against 90% across England. With 50 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 76th of the 171 practices in Birmingham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (58%). 50 patients answered the survey (response rate 5%).
| Survey question | Burbury Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 70% | 51% | 57% |
| Easy to contact via the website | 66% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burbury Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,689 patients were registered at Burbury Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,447 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.6 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,610 appointments a month, or 557 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Burbury Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 557 | 532 | 510 |
| Face to face | 75% | 62% | 63% |
| Same day as booked | 40% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), diabetes (13.7% against 7.9%) and serious mental illness (1.6% against 1.0%). It has a lower share for atrial fibrillation (0.3% against 2.2%), COPD (0.3% against 1.9%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 56.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.7% | 7.9% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Learning disability | All ages | 1.3% | 0.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 36.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 34.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Burbury Medical Centre, 311 Burbury Street, Birmingham, B19 1TT. Phone: 0121 551 3804.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lozells Medical Practice | 0.2 km | 57% |
| Heathfield Family Centre | 0.5 km | 61% |
| Newtown Medical Centre | 0.5 km | 58% |
| Dr Chitre & Dr Dasari's Surgery | 0.6 km | 65% |
| Modality Birmingham | 0.7 km | 62% |
- Al-Shafa Medical Centre (61% overall experience good)
- Cavendish Medical Practice (78% overall experience good)
- City Health Centre (81% overall experience good)
- Lozells Medical Practice (57% overall experience good)
- Queslett Medical Centre (97% overall experience good)
- Summerfield Primary Care Centre (97% overall experience good)
How do patients rate Burbury Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Burbury Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Burbury Medical Centre?
4,689 patients were registered in September 2026, down 2.9% on a year earlier.
What is Burbury Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Burbury Medical Centre have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,447 patients per GP against 2,171 across England.
Are appointments at Burbury Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burbury Medical Centre's phone number?
0121 551 3804.