West Birmingham PCN: primary care network practices and patient survey
West Birmingham PCN is a primary care network of 7 GP practices with 30,891 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,469 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in West Birmingham PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Lozells Medical Practice to 97% at Queslett Medical Centre, with a median of 78% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Summerfield Primary Care Centre has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Queslett Medical Centre | 1,669 | 97% | 88% | Good | 1,473 |
| Summerfield Primary Care Centre | 1,465 | 97% | 90% | Good | 433 |
| City Health Centre | 4,123 | 81% | 67% | Good | 3,361 |
| Burbury Medical Centre | 4,689 | 78% | 70% | Good | 1,447 |
| Cavendish Medical Practice | 5,787 | 78% | 42% | Good | 1,519 |
| Al-Shafa Medical Centre | 8,656 | 61% | 43% | Good | 1,459 |
| Lozells Medical Practice | 4,502 | 57% | 35% | Good | 1,963 |
Results for the network as a whole, from 585 responses, against Birmingham and Solihull and England.
| Survey question | West Birmingham PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 54% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 77% | 81% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 1,469 registered patients per full-time-equivalent qualified GP in West Birmingham PCN, fewer than England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 519 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | West Birmingham PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 1,469 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 519 | 532 | 510 |
| Face-to-face appointments | 66% | 62% | 63% |
| Same day as booked | 45% | 50% | 45% |
| Did not attend | 8% | 6% | 4% |
| Patients aged 65 or over | 9% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in West Birmingham PCN is diabetes (14.7% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | West Birmingham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 14.7% | 7.9% | 3,495 |
| High blood pressure | All ages | 12.5% | 15.2% | 3,884 |
| Depression | 18+ yrs | 8.3% | 14.3% | 1,941 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 1,743 |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% | 997 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 919 |
| Cancer | All ages | 1.4% | 3.8% | 450 |
| Serious mental illness | All ages | 1.3% | 1.0% | 390 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 316 |
| Learning disability | All ages | 0.9% | 0.6% | 284 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 145 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 149 |
| COPD | All ages | 0.6% | 1.9% | 185 |
| Atrial fibrillation | All ages | 0.6% | 2.2% | 179 |
| Heart failure | All ages | 0.6% | 1.1% | 171 |
| Dementia | All ages | 0.3% | 0.8% | 98 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 18 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 68 |
| Palliative care | All ages | 0.2% | 0.6% | 68 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in West Birmingham PCN?
Al-Shafa Medical Centre, Burbury Medical Centre, Cavendish Medical Practice, City Health Centre, Lozells Medical Practice, Queslett Medical Centre and Summerfield Primary Care Centre.
How do patients rate West Birmingham PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does West Birmingham PCN cover?
30,891 registered patients across 7 practices in September 2026.
How many patients per GP does West Birmingham PCN have?
1,469 per full-time-equivalent qualified GP, against 2,171 across England.