City Health Centre, Birmingham: patient reviews and CQC rating
City Health Centre is a GP practice in Birmingham with 4,123 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 1.2 full-time-equivalent qualified GPs, or 3,361 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, against 57% across England. Its weakest is the share who described their last contact with the practice as good: 70%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 54th of the 171 practices in Birmingham with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (75%). 89 patients answered the survey (response rate 9%).
| Survey question | City Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 81% | 73% | 77% |
| Easy to contact by phone | 67% | 51% | 57% |
| Easy to contact via the website | 60% | 51% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 70% | 68% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for City Health Centre is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
4,123 patients were registered at City Health Centre in September 2026, up 1.5% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 3,361 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,259 appointments a month, or 548 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | City Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 532 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 38% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 13% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for atrial fibrillation (0.5% against 2.2%), dementia (0.2% against 0.8%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 34.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
City Health Centre, 449 City Road, Birmingham, B17 8LG. Phone: 0345 245 0784. Website: www.cityhealthcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sherwood House Medical Practice | 0.3 km | 94% |
| Dr Kanjana Paramanathan | 1.0 km | 77% |
| Rotton Park Medical Centre | 1.0 km | 88% |
| Bearwood Medical Centre | 1.0 km | 83% |
| Cape Hill Medical Centre | 1.3 km | 65% |
- Al-Shafa Medical Centre (61% overall experience good)
- Burbury Medical Centre (78% overall experience good)
- Cavendish Medical Practice (78% overall experience good)
- Lozells Medical Practice (57% overall experience good)
- Queslett Medical Centre (97% overall experience good)
- Summerfield Primary Care Centre (97% overall experience good)
How do patients rate City Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of City Health Centre as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at City Health Centre?
4,123 patients were registered in September 2026, up 1.5% on a year earlier.
What is City Health Centre's CQC rating?
Good overall, published in March 2024.
How many GPs does City Health Centre have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,361 patients per GP against 2,171 across England.
Are appointments at City Health Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Health Centre's phone number?
0345 245 0784.