Queslett Medical Centre, Birmingham: patient reviews and CQC rating
Queslett Medical Centre is a GP practice in Birmingham with 1,669 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 1.1 full-time-equivalent qualified GPs, or 1,473 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queslett Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 171 practices in Birmingham with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (88%). 100 patients answered the survey (response rate 20%).
| Survey question | Queslett Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 97% | 73% | 77% |
| Easy to contact by phone | 88% | 51% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 92% | 68% | 73% |
| Wait for appointment about right | 93% | 68% | 69% |
| Listened to well | 99% | 84% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 100% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queslett Medical Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,669 patients were registered at Queslett Medical Centre in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 1,473 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 888 appointments a month, or 532 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Queslett Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 532 | 532 | 510 |
| Face to face | 86% | 62% | 63% |
| Same day as booked | 49% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
None of the 19 condition registers below is both significantly and more than a fifth above or below the England rate. The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Queslett Medical Centre, 522 Queslett Road, Great Barr, Birmingham, B43 7DY. Phone: 0121 360 8560.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Collingwood Family Practice | 0.4 km | 70% |
| Dr Manoj Prasad | 0.4 km | 89% |
| OHP-The Oaks Medical Centre | 0.6 km | 85% |
| Kingstanding Circle Surgery | 1.2 km | 91% |
| Great Barr Medical Centre | 1.5 km | 68% |
- Al-Shafa Medical Centre (61% overall experience good)
- Burbury Medical Centre (78% overall experience good)
- Cavendish Medical Practice (78% overall experience good)
- City Health Centre (81% overall experience good)
- Lozells Medical Practice (57% overall experience good)
- Summerfield Primary Care Centre (97% overall experience good)
How do patients rate Queslett Medical Centre?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Queslett Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Queslett Medical Centre?
1,669 patients were registered in September 2026, down 0.3% on a year earlier.
What is Queslett Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Queslett Medical Centre have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,473 patients per GP against 2,171 across England.
Are appointments at Queslett Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queslett Medical Centre's phone number?
0121 360 8560.