OHP-The Oaks Medical Centre, Birmingham: patient reviews and CQC rating
OHP-The Oaks Medical Centre is a GP practice in Birmingham with 16,235 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 6.0 full-time-equivalent qualified GPs, or 2,690 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-The Oaks Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 33rd of the 171 practices in Birmingham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (77%). 118 patients answered the survey (response rate 25%).
| Survey question | OHP-The Oaks Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 85% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 59% | 51% | 58% |
| Easy to contact via the NHS App | 63% | 51% | 54% |
| Reception team helpful | 90% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 94% | 68% | 69% |
| Listened to well | 93% | 84% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 148 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-The Oaks Medical Centre is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,235 patients were registered at OHP-The Oaks Medical Centre in September 2026, up 2.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,690 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 4.0 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 8.7 |
| August 2024 | 5.2 | 11.0 |
| August 2025 | 5.1 | 7.9 |
| August 2026 | 6.0 | 10.5 |
From June 2026 to August 2026 the practice recorded 7,151 appointments a month, or 440 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | OHP-The Oaks Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 532 | 510 |
| Face to face | 82% | 62% | 63% |
| Same day as booked | 49% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
OHP-The Oaks Medical Centre, 199 Shady Lane, Birmingham, B44 9ER. Phone: 0121 389 2222.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Manoj Prasad | 0.3 km | 89% |
| Queslett Medical Centre | 0.6 km | 97% |
| Collingwood Family Practice | 0.7 km | 70% |
| Kingstanding Circle Surgery | 1.0 km | 91% |
| Cotmore Surgery | 1.1 km | 96% |
- Cotmore Surgery (96% overall experience good)
- OHP - Bloomsbury Medical Centre (86% overall experience good)
- OHP - College Road Surgery (75% overall experience good)
- OHP-Small Heath Medical Practice (76% overall experience good)
- OHP-The Nechells Practice (86% overall experience good)
- The Dove Medical Practice (75% overall experience good)
How do patients rate OHP-The Oaks Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of OHP-The Oaks Medical Centre as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at OHP-The Oaks Medical Centre?
16,235 patients were registered in September 2026, up 2.8% on a year earlier.
What is OHP-The Oaks Medical Centre's CQC rating?
Good overall, published in November 2022.
How many GPs does OHP-The Oaks Medical Centre have?
6.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,690 patients per GP against 2,171 across England.
Are appointments at OHP-The Oaks Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-The Oaks Medical Centre's phone number?
0121 389 2222.