OHP-Small Heath Medical Practice, Birmingham: patient reviews and CQC rating
OHP-Small Heath Medical Practice is a GP practice in Birmingham with 6,116 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 3.8 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-Small Heath Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 84th of the 171 practices in Birmingham with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (67%). 103 patients answered the survey (response rate 13%).
| Survey question | OHP-Small Heath Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 65% | 51% | 57% |
| Easy to contact via the website | 41% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 91% | 81% | 85% |
| Last contact good | 63% | 68% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 80% | 84% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for OHP-Small Heath Medical Practice is Good, published in April 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,116 patients were registered at OHP-Small Heath Medical Practice in September 2026, up 1.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 6.1 |
| August 2024 | 1.9 | 5.8 |
| August 2025 | 2.9 | 6.5 |
| August 2026 | 3.8 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,575 appointments a month, or 912 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 76% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | OHP-Small Heath Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 912 | 532 | 510 |
| Face to face | 38% | 62% | 63% |
| Same day as booked | 76% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.5% against 7.9%). It has a lower share for atrial fibrillation (0.9% against 2.2%), COPD (0.8% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 59.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.5% | 7.9% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 10.7% | 15.2% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 42.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 56.8% | 74.9% |
OHP-Small Heath Medical Practice, 2 Great Wood Road, Birmingham, B10 9QE. Phone: 0121 766 8828.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Coventry Road Medical Centre | 0.3 km | 54% |
| The Limes Medical Centre | 0.6 km | 66% |
| Bordesley Green Surgery | 0.7 km | 65% |
| Khattak Memorial Surgery | 0.8 km | 73% |
| Charles Road Surgery | 0.8 km | 89% |
- Cotmore Surgery (96% overall experience good)
- OHP - Bloomsbury Medical Centre (86% overall experience good)
- OHP - College Road Surgery (75% overall experience good)
- OHP-The Nechells Practice (86% overall experience good)
- OHP-The Oaks Medical Centre (85% overall experience good)
- The Dove Medical Practice (75% overall experience good)
How do patients rate OHP-Small Heath Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of OHP-Small Heath Medical Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at OHP-Small Heath Medical Practice?
6,116 patients were registered in September 2026, up 1.6% on a year earlier.
What is OHP-Small Heath Medical Practice's CQC rating?
Good overall, published in April 2019.
How many GPs does OHP-Small Heath Medical Practice have?
3.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at OHP-Small Heath Medical Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-Small Heath Medical Practice's phone number?
0121 766 8828.