Charles Road Surgery, Birmingham: patient reviews and CQC rating
Charles Road Surgery is a GP practice in Birmingham with 5,495 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 2.7 full-time-equivalent qualified GPs, or 2,061 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charles Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 89%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 15th of the 171 practices in Birmingham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (86%). 90 patients answered the survey (response rate 10%).
| Survey question | Charles Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 69% | 51% | 57% |
| Easy to contact via the website | 82% | 51% | 58% |
| Easy to contact via the NHS App | 89% | 51% | 54% |
| Reception team helpful | 97% | 81% | 85% |
| Last contact good | 89% | 68% | 73% |
| Wait for appointment about right | 84% | 68% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charles Road Surgery is Good, published in August 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,495 patients were registered at Charles Road Surgery in September 2026, down 4.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,061 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 4.4 |
| August 2024 | 2.7 | 5.4 |
| August 2025 | 2.7 | 3.3 |
| August 2026 | 2.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 2,307 appointments a month, or 420 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 67% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Charles Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 420 | 532 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 67% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.6% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.5% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 54.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.6% | 7.9% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| High blood pressure | All ages | 9.8% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Charles Road Surgery, 192 Charles Road, Small Heath, Birmingham, B10 9AB. Phone: 0121 772 0398. Website: www.charlesroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bordesley Green Surgery | 0.6 km | 65% |
| Coventry Road Medical Centre | 0.6 km | 54% |
| The Park Medical Centre | 0.7 km | 64% |
| Aubrey Road Medical Centre | 0.7 km | 63% |
| OHP-Small Heath Medical Practice | 0.8 km | 76% |
- Aubrey Road Medical Centre (63% overall experience good)
- Bordesley Green Surgery (65% overall experience good)
- Coventry Road Medical Centre (54% overall experience good)
- Khattak Memorial Surgery (73% overall experience good)
- The Limes Medical Centre (66% overall experience good)
- The Park Medical Centre (64% overall experience good)
- Yardley Medical Centre (69% overall experience good)
How do patients rate Charles Road Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Charles Road Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Charles Road Surgery?
5,495 patients were registered in September 2026, down 4.4% on a year earlier.
What is Charles Road Surgery's CQC rating?
Good overall, published in August 2019.
How many GPs does Charles Road Surgery have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,061 patients per GP against 2,171 across England.
Are appointments at Charles Road Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charles Road Surgery's phone number?
0121 772 0398.