Bordesley Green Surgery, Birmingham: patient reviews and CQC rating
Bordesley Green Surgery is a GP practice in Birmingham with 3,845 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 2.0 full-time-equivalent qualified GPs, or 1,948 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bordesley Green Surgery
Its result closest to England is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Its weakest is the share who described their last contact with the practice as good: 55%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 135th of the 171 practices in Birmingham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (72%). 90 patients answered the survey (response rate 8%).
| Survey question | Bordesley Green Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 65% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 43% | 51% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 70% | 81% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 54% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bordesley Green Surgery is Good, published in September 2023. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Inadequate (January 2023).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,845 patients were registered at Bordesley Green Surgery in September 2026, down 3.5% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,948 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,677 appointments a month, or 436 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Bordesley Green Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 532 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 46% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%) and diabetes (14.1% against 7.9%). It has a lower share for dementia (0.1% against 0.8%), COPD (0.3% against 1.9%) and atrial fibrillation (0.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 55.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 14.1% | 7.9% |
| High blood pressure | All ages | 10.6% | 15.2% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Learning disability | All ages | 1.5% | 0.6% |
| Cancer | All ages | 1.1% | 3.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| COPD | All ages | 0.3% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Bordesley Green Surgery, 143-145, Bordesley Green, Birmingham, B9 5EG. Phone: 0121 766 1335.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Charles Road Surgery | 0.6 km | 89% |
| OHP-Small Heath Medical Practice | 0.7 km | 76% |
| Coventry Road Medical Centre | 0.8 km | 54% |
| Yardley Green Medical Centre | 1.1 km | 79% |
| Omnia Practice | 1.1 km | 66% |
- Aubrey Road Medical Centre (63% overall experience good)
- Charles Road Surgery (89% overall experience good)
- Coventry Road Medical Centre (54% overall experience good)
- Khattak Memorial Surgery (73% overall experience good)
- The Limes Medical Centre (66% overall experience good)
- The Park Medical Centre (64% overall experience good)
- Yardley Medical Centre (69% overall experience good)
How do patients rate Bordesley Green Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Bordesley Green Surgery as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Bordesley Green Surgery?
3,845 patients were registered in September 2026, down 3.5% on a year earlier.
What is Bordesley Green Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does Bordesley Green Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,948 patients per GP against 2,171 across England.
Are appointments at Bordesley Green Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bordesley Green Surgery's phone number?
0121 766 1335.