Small Heath PCN: primary care network practices and patient survey
Small Heath PCN is a primary care network of 8 GP practices with 39,946 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,214 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Small Heath PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Coventry Road Medical Centre to 89% at Charles Road Surgery, with a median of 66% (England: 77%). 1 is above England and 5 below by more than the survey's margin of error. Charles Road Surgery has the highest share finding it easy to get through by phone (69%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Charles Road Surgery | 5,495 | 89% | 69% | Good | 2,061 |
| Khattak Memorial Surgery | 6,422 | 73% | 62% | – | 2,322 |
| Yardley Medical Centre | 2,499 | 69% | 63% | Good | 2,231 |
| The Limes Medical Centre | 6,750 | 66% | 42% | Good | 2,078 |
| Bordesley Green Surgery | 3,845 | 65% | 55% | Good | 1,948 |
| The Park Medical Centre | 7,014 | 64% | 43% | Good | 2,023 |
| Aubrey Road Medical Centre | 2,953 | 63% | 62% | Good | 2,914 |
| Coventry Road Medical Centre | 4,968 | 54% | 54% | Good | 2,781 |
Results for the network as a whole, from 725 responses, against Birmingham and Solihull and England.
| Survey question | Small Heath PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 68% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 41% | 51% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 65% | 68% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,214 registered patients per full-time-equivalent qualified GP in Small Heath PCN, close to England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 519 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
8% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.6% over the year (England: shrank 1.1%).
| Measure | Small Heath PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,214 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 519 | 532 | 510 |
| Face-to-face appointments | 61% | 62% | 63% |
| Same day as booked | 59% | 50% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 8% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Small Heath PCN is diabetes (13.6% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Small Heath PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 13.6% | 7.9% | 4,274 |
| High blood pressure | All ages | 9.8% | 15.2% | 4,101 |
| Depression | 18+ yrs | 9.2% | 14.3% | 2,828 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 2,315 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 904 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 1,019 |
| Serious mental illness | All ages | 1.3% | 1.0% | 558 |
| Cancer | All ages | 1.2% | 3.8% | 511 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 410 |
| Learning disability | All ages | 0.8% | 0.6% | 347 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 202 |
| COPD | All ages | 0.6% | 1.9% | 258 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 181 |
| Heart failure | All ages | 0.6% | 1.1% | 231 |
| Atrial fibrillation | All ages | 0.5% | 2.2% | 225 |
| Dementia | All ages | 0.2% | 0.8% | 84 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 84 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 16 |
| Palliative care | All ages | 0.1% | 0.6% | 45 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in Small Heath PCN?
Aubrey Road Medical Centre, Bordesley Green Surgery, Charles Road Surgery, Coventry Road Medical Centre, Khattak Memorial Surgery, The Limes Medical Centre, The Park Medical Centre and Yardley Medical Centre.
How do patients rate Small Heath PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Small Heath PCN cover?
39,946 registered patients across 8 practices in September 2026.
How many patients per GP does Small Heath PCN have?
2,214 per full-time-equivalent qualified GP, against 2,171 across England.