Bordesley East PCN: primary care network practices and patient survey
Bordesley East PCN is a primary care network of 5 GP practices with 39,413 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,129 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Bordesley East PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at The Swan Medical Centre to 96% at The Sheldon Practice, with a median of 72% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. The Sheldon Practice has the highest share finding it easy to get through by phone (100%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Sheldon Practice | 1,998 | 96% | 100% | Good | 1,175 |
| Garretts Green Lane Surgery | 3,779 | 83% | 72% | Good | 1,817 |
| Iridium Medical Practice | 22,570 | 72% | 61% | Good | 2,261 |
| Dr Kalpana Kommalapati | 4,166 | 63% | 53% | Good | 2,089 |
| The Swan Medical Centre | 6,900 | 63% | 41% | Good | 2,500 |
Results for the network as a whole, from 507 responses, against Birmingham and Solihull and England.
| Survey question | Bordesley East PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 50% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 85% | 81% | 85% |
| Last contact good | 73% | 68% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,129 registered patients per full-time-equivalent qualified GP in Bordesley East PCN, close to England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 656 appointments a month per 1,000 patients (England: 510), 50% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Bordesley East PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,129 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 656 | 532 | 510 |
| Face-to-face appointments | 50% | 62% | 63% |
| Same day as booked | 53% | 50% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 13% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Bordesley East PCN is learning disability (1.1% against 0.6%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | Bordesley East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% | 4,885 |
| High blood pressure | All ages | 13.8% | 15.2% | 5,456 |
| Diabetes | 17+ yrs | 10.6% | 7.9% | 3,158 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 2,529 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,329 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,217 |
| Cancer | All ages | 2.8% | 3.8% | 1,093 |
| COPD | All ages | 2.6% | 1.9% | 1,034 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 624 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 617 |
| Serious mental illness | All ages | 1.4% | 1.0% | 555 |
| Learning disability | All ages | 1.1% | 0.6% | 448 |
| Heart failure | All ages | 1.1% | 1.1% | 430 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 272 |
| Palliative care | All ages | 0.8% | 0.6% | 330 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 89 |
| Dementia | All ages | 0.7% | 0.8% | 281 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 185 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 223 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
- North Birmingham PCN (6 practices)
Which practices are in Bordesley East PCN?
Dr Kalpana Kommalapati, Garretts Green Lane Surgery, Iridium Medical Practice, The Sheldon Practice and The Swan Medical Centre.
How do patients rate Bordesley East PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Bordesley East PCN cover?
39,413 registered patients across 5 practices in September 2026.
How many patients per GP does Bordesley East PCN have?
2,129 per full-time-equivalent qualified GP, against 2,171 across England.