Garretts Green Lane Surgery, Birmingham: patient reviews and CQC rating
Garretts Green Lane Surgery is a GP practice in Birmingham with 3,779 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 2.1 full-time-equivalent qualified GPs, or 1,817 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Garretts Green Lane Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 83%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 42nd of the 171 practices in Birmingham with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (79%). 100 patients answered the survey (response rate 20%).
| Survey question | Garretts Green Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 72% | 51% | 57% |
| Easy to contact via the website | 56% | 51% | 58% |
| Easy to contact via the NHS App | 68% | 51% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 84% | 68% | 73% |
| Wait for appointment about right | 88% | 68% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 71 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Garretts Green Lane Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,779 patients were registered at Garretts Green Lane Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,817 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,134 appointments a month, or 565 per 1,000 registered patients (England: 510). 31% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Garretts Green Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 532 | 510 |
| Face to face | 31% | 62% | 63% |
| Same day as booked | 46% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (9.1% against 6.6%) and diabetes (10.1% against 7.9%). It has a lower share for atrial fibrillation (1.1% against 2.2%), heart failure (0.6% against 1.1%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 34.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Cancer | All ages | 2.3% | 3.8% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Garretts Green Lane Surgery, 172 Garretts Green Lane, Birmingham, B26 2SB. Phone: 0121 743 3003. Website: www.garrettsgreenlanesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Kalpana Kommalapati | 0.6 km | 63% |
| Manor House Lane Surgery | 1.1 km | 67% |
| The Sheldon Practice | 1.2 km | 96% |
| OHP-Church Road Surgery | 1.2 km | 78% |
| Dr Srinivas Rao Dasari and Dr Raveendra Katamaneni | 1.3 km | 73% |
- Dr Kalpana Kommalapati (63% overall experience good)
- Iridium Medical Practice (72% overall experience good)
- The Sheldon Practice (96% overall experience good)
- The Swan Medical Centre (63% overall experience good)
How do patients rate Garretts Green Lane Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Garretts Green Lane Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Garretts Green Lane Surgery?
3,779 patients were registered in September 2026, down 1.1% on a year earlier.
What is Garretts Green Lane Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Garretts Green Lane Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,817 patients per GP against 2,171 across England.
Are appointments at Garretts Green Lane Surgery face to face?
31% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Garretts Green Lane Surgery's phone number?
0121 743 3003.