Lozells Medical Practice, Birmingham: patient reviews and CQC rating
Lozells Medical Practice is a GP practice in Birmingham with 4,502 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 2.3 full-time-equivalent qualified GPs, or 1,963 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lozells Medical Practice
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found the reception and administrative team helpful: 57%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 161st of the 171 practices in Birmingham with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (45%). 86 patients answered the survey (response rate 8%).
| Survey question | Lozells Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 57% | 73% | 77% |
| Easy to contact by phone | 35% | 51% | 57% |
| Easy to contact via the website | 35% | 51% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 57% | 81% | 85% |
| Last contact good | 48% | 68% | 73% |
| Wait for appointment about right | 53% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lozells Medical Practice is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,502 patients were registered at Lozells Medical Practice in September 2026, almost the same as a year earlier.
9% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,963 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,899 appointments a month, or 422 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lozells Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 532 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 54% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (17.1% against 7.9%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), peripheral arterial disease (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 53.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 17.1% | 7.9% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Depression | 18+ yrs | 3.0% | 14.3% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 41.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.7% | 74.9% |
Lozells Medical Practice, Finch Road Primary Care Centre, Lozells, Birmingham, B19 1HS. Phone: 0121 516 0363. Website: www.lozellsmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burbury Medical Centre | 0.2 km | 78% |
| Heathfield Family Centre | 0.3 km | 61% |
| Dr Chitre & Dr Dasari's Surgery | 0.6 km | 65% |
| Newtown Medical Centre | 0.6 km | 58% |
| Modality Birmingham | 0.7 km | 62% |
- Al-Shafa Medical Centre (61% overall experience good)
- Burbury Medical Centre (78% overall experience good)
- Cavendish Medical Practice (78% overall experience good)
- City Health Centre (81% overall experience good)
- Queslett Medical Centre (97% overall experience good)
- Summerfield Primary Care Centre (97% overall experience good)
How do patients rate Lozells Medical Practice?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Lozells Medical Practice as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Lozells Medical Practice?
4,502 patients were registered in September 2026, up 0.2% on a year earlier.
What is Lozells Medical Practice's CQC rating?
Good overall, published in December 2017.
How many GPs does Lozells Medical Practice have?
2.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,963 patients per GP against 2,171 across England.
Are appointments at Lozells Medical Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lozells Medical Practice's phone number?
0121 516 0363.