Newtown Medical Centre, Birmingham: patient reviews and CQC rating
Newtown Medical Centre is a GP practice in Birmingham with 20,596 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 8.1 full-time-equivalent qualified GPs, or 2,549 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newtown Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 89%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 158th of the 171 practices in Birmingham with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (52%). 73 patients answered the survey (response rate 11%).
| Survey question | Newtown Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 58% | 73% | 77% |
| Easy to contact by phone | 31% | 51% | 57% |
| Easy to contact via the website | 29% | 51% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 73% | 81% | 85% |
| Last contact good | 49% | 68% | 73% |
| Wait for appointment about right | 55% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newtown Medical Centre is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,596 patients were registered at Newtown Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 2,549 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 3.6 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 7.7 |
| August 2024 | 8.2 | 9.2 |
| August 2025 | 8.9 | 9.5 |
| August 2026 | 8.1 | 9.1 |
From June 2026 to August 2026 the practice recorded 8,440 appointments a month, or 410 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Newtown Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 532 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 53% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%), diabetes (11.4% against 7.9%) and a learning disability (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.6% against 2.2%) and osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 55.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| High blood pressure | All ages | 10.0% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 44.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.5% | 74.9% |
Newtown Medical Centre, 243 Wheeler Street, Birmingham, B19 2ET. Phone: 0121 203 0666. Website: www.newtownhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burbury Medical Centre | 0.5 km | 78% |
| Lozells Medical Practice | 0.6 km | 57% |
| Heathfield Family Centre | 0.8 km | 61% |
| Al-Shafa Medical Centre | 1.0 km | 61% |
| Victoria Road Medical Centre | 1.1 km | 49% |
- Church Road Surgery (78% overall experience good)
- Dr Bathla & Partners- Soho Road Primary Care Centre (68% overall experience good)
- Dr Mohan S Saini (62% overall experience good)
- Heathfield Family Centre (61% overall experience good)
- Hockley Medical Practice (58% overall experience good)
- Rotton Park Medical Centre (88% overall experience good)
- Summerfield Group Practice (85% overall experience good)
- Victoria Road Medical Centre (49% overall experience good)
How do patients rate Newtown Medical Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Newtown Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Newtown Medical Centre?
20,596 patients were registered in September 2026, down 1.0% on a year earlier.
What is Newtown Medical Centre's CQC rating?
Good overall, published in January 2023.
How many GPs does Newtown Medical Centre have?
8.1 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,549 patients per GP against 2,171 across England.
Are appointments at Newtown Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newtown Medical Centre's phone number?
0121 203 0666.