Church Road Surgery, Birmingham: patient reviews and CQC rating
Church Road Surgery is a GP practice in Birmingham with 4,967 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 2.5 full-time-equivalent qualified GPs, or 1,961 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who said their needs were met at their last appointment: 81%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 73rd of the 171 practices in Birmingham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (80%). 99 patients answered the survey (response rate 17%).
| Survey question | Church Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 69% | 51% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Road Surgery is Good, published in December 2022. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,967 patients were registered at Church Road Surgery in September 2026, almost the same as a year earlier.
10% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,961 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 2.6 |
| August 2024 | 1.5 | 2.6 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 3.4 |
From June 2026 to August 2026 the practice recorded 4,017 appointments a month, or 809 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Church Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 809 | 532 | 510 |
| Face to face | 40% | 62% | 63% |
| Same day as booked | 69% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.6% against 7.9%) and serious mental illness (1.5% against 1.0%). It has a lower share for dementia (0.4% against 0.8%), atrial fibrillation (1.3% against 2.2%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 54.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 12.6% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Church Road Surgery, 28 Church Road, Aston, Birmingham, B6 5UP. Phone: 0121 411 0344. Website: www.churchroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Clements Surgery | 0.8 km | 74% |
| Victoria Road Medical Centre | 0.8 km | 49% |
| OHP-The Nechells Practice | 1.1 km | 86% |
| OHP - Bloomsbury Medical Centre | 1.1 km | 86% |
| Al-Shafa Medical Centre | 1.2 km | 61% |
- Dr Bathla & Partners- Soho Road Primary Care Centre (68% overall experience good)
- Dr Mohan S Saini (62% overall experience good)
- Heathfield Family Centre (61% overall experience good)
- Hockley Medical Practice (58% overall experience good)
- Newtown Medical Centre (58% overall experience good)
- Rotton Park Medical Centre (88% overall experience good)
- Summerfield Group Practice (85% overall experience good)
- Victoria Road Medical Centre (49% overall experience good)
How do patients rate Church Road Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Church Road Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Church Road Surgery?
4,967 patients were registered in September 2026, up 0.3% on a year earlier.
What is Church Road Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Church Road Surgery have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,961 patients per GP against 2,171 across England.
Are appointments at Church Road Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Road Surgery's phone number?
0121 411 0344.