St Clements Surgery, Birmingham: patient reviews and CQC rating
St Clements Surgery is a GP practice in Birmingham with 6,642 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 4.5 full-time-equivalent qualified GPs, or 1,476 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Clements Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 98th of the 171 practices in Birmingham with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (63%). 90 patients answered the survey (response rate 10%).
| Survey question | St Clements Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 67% | 51% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Clements Surgery is Good, published in January 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,642 patients were registered at St Clements Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,476 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.9 |
| August 2024 | 3.4 | 8.1 |
| August 2025 | 3.7 | 10.8 |
| August 2026 | 4.5 | 9.2 |
From June 2026 to August 2026 the practice recorded 3,001 appointments a month, or 452 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 47% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | St Clements Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 532 | 510 |
| Face to face | 73% | 62% | 63% |
| Same day as booked | 47% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.0% against 1.0%) and diabetes (12.7% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 52.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 73.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 12.7% | 7.9% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
St Clements Surgery, 56 Nechells Park Road, Nechells, Birmingham, B7 5PR. Phone: 0345 111 1318. Website: www.surgerysearch.co.uk/surgery/st-clements-surgery-birmingham.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP - Bloomsbury Medical Centre | 0.6 km | 86% |
| Church Road Surgery | 0.8 km | 78% |
| OHP-The Nechells Practice | 0.8 km | 86% |
| Gate Medical Centre | 0.9 km | 65% |
| Greenfield Medical Practice | 1.1 km | 62% |
- Dr Abid Hussain (68% overall experience good)
- LPS - The Surgery (85% overall experience good)
- Naseby Medical Centre (38% overall experience good)
- Saltley Centre for Health Care (61% overall experience good)
How do patients rate St Clements Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of St Clements Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at St Clements Surgery?
6,642 patients were registered in September 2026, down 0.6% on a year earlier.
What is St Clements Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does St Clements Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,476 patients per GP against 2,171 across England.
Are appointments at St Clements Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Clements Surgery's phone number?
0345 111 1318.