Naseby Medical Centre, Birmingham: patient reviews and CQC rating
Naseby Medical Centre is a GP practice in Birmingham with 4,694 registered patients (September 2026). In the 2026 GP Patient Survey, 38% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2021. It has 2.7 full-time-equivalent qualified GPs, or 1,717 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Naseby Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 78%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 9%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 171st of the 171 practices in Birmingham with 50 or more responses. 9% found it easy to get through by phone (England: 57%). The overall experience result is 26 points lower than in 2025 (64%). 66 patients answered the survey (response rate 7%).
| Survey question | Naseby Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 38% | 73% | 77% |
| Easy to contact by phone | 9% | 51% | 57% |
| Easy to contact via the website | 15% | 51% | 58% |
| Easy to contact via the NHS App | 15% | 51% | 54% |
| Reception team helpful | 52% | 81% | 85% |
| Last contact good | 28% | 68% | 73% |
| Wait for appointment about right | 30% | 68% | 69% |
| Listened to well | 59% | 84% | 87% |
| Treated with care and concern | 57% | 84% | 86% |
| Confidence and trust in the clinician | 78% | 92% | 93% |
| Needs met | 71% | 89% | 90% |
In the Friends and Family Test for July 2026, 73% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Naseby Medical Centre is Good, published in February 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,694 patients were registered at Naseby Medical Centre in September 2026, down 14.6% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,717 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,684 appointments a month, or 572 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Naseby Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 572 | 532 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 33% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.0% against 7.9%). It has a lower share for COPD (0.2% against 1.9%), dementia (0.1% against 0.8%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 50.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.0% | 7.9% |
| High blood pressure | All ages | 6.0% | 15.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Depression | 18+ yrs | 2.1% | 14.3% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Cancer | All ages | 0.7% | 3.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 29.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 44.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 33.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.2% | 74.9% |
Naseby Medical Centre, 32-34 Naseby Road, Saltley, Birmingham, B8 3HE. Phone: 0121 327 1878.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hamd Medical Practice | 0.3 km | 72% |
| Oakleaf Medical Practice | 0.3 km | 73% |
| Alum Rock Medical Centre | 0.4 km | 57% |
| Saltley Centre for Health Care | 0.5 km | 61% |
| Amaanah Medical Practice | 0.5 km | 77% |
- Dr Abid Hussain (68% overall experience good)
- LPS - The Surgery (85% overall experience good)
- Saltley Centre for Health Care (61% overall experience good)
- St Clements Surgery (74% overall experience good)
How do patients rate Naseby Medical Centre?
In the 2026 GP Patient Survey, 38% of patients described their overall experience of Naseby Medical Centre as good, below the England figure of 77%. 9% found it easy to get through by phone.
How many patients are registered at Naseby Medical Centre?
4,694 patients were registered in September 2026, down 14.6% on a year earlier.
What is Naseby Medical Centre's CQC rating?
Good overall, published in February 2021.
How many GPs does Naseby Medical Centre have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,717 patients per GP against 2,171 across England.
Are appointments at Naseby Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Naseby Medical Centre's phone number?
0121 327 1878.