Alum Rock Medical Centre, Birmingham: patient reviews and CQC rating
Alum Rock Medical Centre is a GP practice in Birmingham with 5,927 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.8 full-time-equivalent qualified GPs, or 2,127 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alum Rock Medical Centre
Its result closest to England is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 57%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 162nd of the 171 practices in Birmingham with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (53%). 73 patients answered the survey (response rate 7%).
| Survey question | Alum Rock Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 57% | 73% | 77% |
| Easy to contact by phone | 47% | 51% | 57% |
| Easy to contact via the website | 56% | 51% | 58% |
| Easy to contact via the NHS App | 39% | 51% | 54% |
| Reception team helpful | 72% | 81% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 71% | 84% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Alum Rock Medical Centre is Good, published in August 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,927 patients were registered at Alum Rock Medical Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,127 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.1 |
| August 2024 | 0.9 | 3.0 |
| August 2025 | 0.9 | 3.0 |
| August 2026 | 2.8 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,720 appointments a month, or 796 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Alum Rock Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 796 | 532 | 510 |
| Face to face | 90% | 62% | 63% |
| Same day as booked | 51% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (17.7% against 7.9%), serious mental illness (2.0% against 1.0%) and a learning disability (1.2% against 0.6%). It has a lower share for atrial fibrillation (0.4% against 2.2%), cancer (0.9% against 3.8%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 52.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 17.7% | 7.9% |
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 34.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Alum Rock Medical Centre, 27-29 Highfield Road, Alum Rock, Birmingham, B8 3QD. Phone: 0121 328 9579. Website: www.alumrockmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Saltley Centre for Health Care | 0.1 km | 61% |
| Amaanah Medical Practice | 0.1 km | 77% |
| Hamd Medical Practice | 0.3 km | 72% |
| Oakleaf Medical Practice | 0.3 km | 73% |
| Alpha Medical Practice | 0.4 km | 66% |
- Alpha Medical Practice (66% overall experience good)
- Amaanah Medical Practice (77% overall experience good)
- Gate Medical Centre (65% overall experience good)
- Greenfield Medical Practice (62% overall experience good)
- Hamd Medical Practice (72% overall experience good)
- Oakleaf Medical Practice (73% overall experience good)
- Pak Health Centre - R Bhatti (79% overall experience good)
- Ward End Medical Centre (81% overall experience good)
How do patients rate Alum Rock Medical Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Alum Rock Medical Centre as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Alum Rock Medical Centre?
5,927 patients were registered in September 2026, up 1.7% on a year earlier.
What is Alum Rock Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does Alum Rock Medical Centre have?
2.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,127 patients per GP against 2,171 across England.
Are appointments at Alum Rock Medical Centre face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alum Rock Medical Centre's phone number?
0121 328 9579.