Washwood Heath PCN: primary care network practices and patient survey
Washwood Heath PCN is a primary care network of 9 GP practices with 57,884 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,319 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Washwood Heath PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Alum Rock Medical Centre to 81% at Ward End Medical Centre, with a median of 72% (England: 77%). 0 are above England and 4 below by more than the survey's margin of error. Greenfield Medical Practice has the highest share finding it easy to get through by phone (63%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Ward End Medical Centre | 7,215 | 81% | 58% | Good | 3,574 |
| Pak Health Centre - R Bhatti | 5,024 | 79% | 58% | Requires improvement | 2,635 |
| Amaanah Medical Practice | 4,891 | 77% | 51% | Good | 1,781 |
| Oakleaf Medical Practice | 12,159 | 73% | 42% | Good | 2,156 |
| Hamd Medical Practice | 8,045 | 72% | 51% | Good | 3,032 |
| Alpha Medical Practice | 5,543 | 66% | 52% | Good | 1,563 |
| Gate Medical Centre | 5,534 | 65% | 37% | Good | 2,427 |
| Greenfield Medical Practice | 3,546 | 62% | 63% | Good | 2,557 |
| Alum Rock Medical Centre | 5,927 | 57% | 47% | Good | 2,127 |
Results for the network as a whole, from 661 responses, against Birmingham and Solihull and England.
| Survey question | Washwood Heath PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 50% | 51% | 57% |
| Easy to contact via the website | 50% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 77% | 81% | 85% |
| Last contact good | 66% | 68% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,319 registered patients per full-time-equivalent qualified GP in Washwood Heath PCN, close to England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 611 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 63% of appointments took place on the day they were booked (England: 45%).
7% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Washwood Heath PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,319 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 611 | 532 | 510 |
| Face-to-face appointments | 71% | 62% | 63% |
| Same day as booked | 63% | 50% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 7% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Washwood Heath PCN is diabetes (13.4% against 7.9%), and the furthest below is atrial fibrillation (0.6% against 2.2%).
| Condition register | Age group | Washwood Heath PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 13.4% | 7.9% | 5,584 |
| High blood pressure | All ages | 9.4% | 15.2% | 5,476 |
| Depression | 18+ yrs | 8.8% | 14.3% | 3,603 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 3,275 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,563 |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% | 1,074 |
| Serious mental illness | All ages | 1.3% | 1.0% | 777 |
| Cancer | All ages | 1.1% | 3.8% | 649 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 581 |
| Learning disability | All ages | 0.7% | 0.6% | 422 |
| COPD | All ages | 0.7% | 1.9% | 416 |
| Heart failure | All ages | 0.6% | 1.1% | 343 |
| Atrial fibrillation | All ages | 0.6% | 2.2% | 339 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 229 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 57 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 189 |
| Palliative care | All ages | 0.3% | 0.6% | 199 |
| Dementia | All ages | 0.3% | 0.8% | 146 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 113 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in Washwood Heath PCN?
Alpha Medical Practice, Alum Rock Medical Centre, Amaanah Medical Practice, Gate Medical Centre, Greenfield Medical Practice, Hamd Medical Practice, Oakleaf Medical Practice, Pak Health Centre - R Bhatti and Ward End Medical Centre.
How do patients rate Washwood Heath PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Washwood Heath PCN cover?
57,884 registered patients across 9 practices in September 2026.
How many patients per GP does Washwood Heath PCN have?
2,319 per full-time-equivalent qualified GP, against 2,171 across England.