Ward End Medical Centre, Birmingham: patient reviews and CQC rating
Ward End Medical Centre is a GP practice in Birmingham with 7,215 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.0 full-time-equivalent qualified GPs, or 3,574 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ward End Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found the reception and administrative team helpful: 81%, against 85% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 57th of the 171 practices in Birmingham with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (67%). 101 patients answered the survey (response rate 18%).
| Survey question | Ward End Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 81% | 73% | 77% |
| Easy to contact by phone | 58% | 51% | 57% |
| Easy to contact via the website | 62% | 51% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ward End Medical Centre is Good, published in August 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,215 patients were registered at Ward End Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,574 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.8 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 2.9 |
| August 2024 | 2.1 | 3.6 |
| August 2025 | 2.1 | 3.6 |
| August 2026 | 2.0 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,739 appointments a month, or 518 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ward End Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 532 | 510 |
| Face to face | 68% | 62% | 63% |
| Same day as booked | 50% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.4% against 0.8%) and depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 47.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.0% | 74.9% |
Ward End Medical Centre, 794a Washwood Heath Road, Ward End, Birmingham, B8 2JN. Phone: 0121 327 1049.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Abid Hussain | 0.6 km | 68% |
| LPS - The Surgery | 0.8 km | 85% |
| Naseby Medical Centre | 1.3 km | 38% |
| Hamd Medical Practice | 1.7 km | 72% |
| Oakleaf Medical Practice | 1.7 km | 73% |
- Alpha Medical Practice (66% overall experience good)
- Alum Rock Medical Centre (57% overall experience good)
- Amaanah Medical Practice (77% overall experience good)
- Gate Medical Centre (65% overall experience good)
- Greenfield Medical Practice (62% overall experience good)
- Hamd Medical Practice (72% overall experience good)
- Oakleaf Medical Practice (73% overall experience good)
- Pak Health Centre - R Bhatti (79% overall experience good)
How do patients rate Ward End Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Ward End Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Ward End Medical Centre?
7,215 patients were registered in September 2026, down 1.7% on a year earlier.
What is Ward End Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Ward End Medical Centre have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,574 patients per GP against 2,171 across England.
Are appointments at Ward End Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ward End Medical Centre's phone number?
0121 327 1049.