LPS - The Surgery, Birmingham: patient reviews and CQC rating
LPS - The Surgery is a GP practice in Birmingham with 2,609 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.3 full-time-equivalent qualified GPs, or 1,138 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about LPS - The Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 31st of the 171 practices in Birmingham with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 54 patients answered the survey (response rate 5%).
| Survey question | LPS - The Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 85% | 73% | 77% |
| Easy to contact by phone | 88% | 51% | 57% |
| Easy to contact via the website | 87% | 51% | 58% |
| Easy to contact via the NHS App | 72% | 51% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 86% | 68% | 73% |
| Wait for appointment about right | 95% | 68% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for LPS - The Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,609 patients were registered at LPS - The Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,138 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,031 appointments a month, or 395 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | LPS - The Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 532 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 65% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.4% against 7.9%). It has a lower share for epilepsy (0.1% against 0.8%), atrial fibrillation (0.4% against 2.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 54.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| High blood pressure | All ages | 7.9% | 15.2% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Cancer | All ages | 0.8% | 3.8% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
LPS - The Surgery, 75-77 Cotterills Lane, Alum Rock, Birmingham, B8 3RZ. Phone: 0121 327 5111.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ward End Medical Centre | 0.8 km | 81% |
| Dr Abid Hussain | 1.0 km | 68% |
| Iridium Medical Practice | 1.2 km | 72% |
| Naseby Medical Centre | 1.2 km | 38% |
| Yardley Green Medical Centre | 1.3 km | 79% |
- Dr Abid Hussain (68% overall experience good)
- Naseby Medical Centre (38% overall experience good)
- Saltley Centre for Health Care (61% overall experience good)
- St Clements Surgery (74% overall experience good)
How do patients rate LPS - The Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of LPS - The Surgery as good, against 77% across England. 88% found it easy to get through by phone.
How many patients are registered at LPS - The Surgery?
2,609 patients were registered in September 2026, down 4.0% on a year earlier.
What is LPS - The Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does LPS - The Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,138 patients per GP against 2,171 across England.
Are appointments at LPS - The Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is LPS - The Surgery's phone number?
0121 327 5111.