Saltley Centre for Health Care, Birmingham: patient reviews and CQC rating
Saltley Centre for Health Care is a GP practice in Birmingham with 9,116 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2019. It has 3.4 full-time-equivalent qualified GPs, or 2,647 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saltley Centre for Health Care
Its result closest to England is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 150th of the 171 practices in Birmingham with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 25 points higher than in 2025 (36%). 78 patients answered the survey (response rate 7%).
| Survey question | Saltley Centre for Health Care | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 61% | 73% | 77% |
| Easy to contact by phone | 42% | 51% | 57% |
| Easy to contact via the website | 35% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 68% | 81% | 85% |
| Last contact good | 53% | 68% | 73% |
| Wait for appointment about right | 48% | 68% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for Saltley Centre for Health Care is Requires Improvement, published in August 2019. One key question is rated differently: Safe Good. Its previous overall rating was Good (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
9,116 patients were registered at Saltley Centre for Health Care in September 2026, down 9.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,647 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 5,205 appointments a month, or 571 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Saltley Centre for Health Care | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 571 | 532 | 510 |
| Face to face | 97% | 62% | 63% |
| Same day as booked | 52% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.7% against 7.9%) and a learning disability (0.9% against 0.6%). It has a lower share for dementia (0.2% against 0.8%), atrial fibrillation (0.5% against 2.2%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 53.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.7% | 7.9% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| High blood pressure | All ages | 9.4% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 38.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.3% | 74.9% |
Saltley Centre for Health Care, 1 Cradock Road, Saltley, Birmingham, B8 1RZ. Phone: 0121 328 4223.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Amaanah Medical Practice | 0.0 km | 77% |
| Alum Rock Medical Centre | 0.1 km | 57% |
| Greenfield Medical Practice | 0.3 km | 62% |
| Alpha Medical Practice | 0.3 km | 66% |
| Pak Health Centre - R Bhatti | 0.3 km | 79% |
- Dr Abid Hussain (68% overall experience good)
- LPS - The Surgery (85% overall experience good)
- Naseby Medical Centre (38% overall experience good)
- St Clements Surgery (74% overall experience good)
How do patients rate Saltley Centre for Health Care?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Saltley Centre for Health Care as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Saltley Centre for Health Care?
9,116 patients were registered in September 2026, down 9.6% on a year earlier.
What is Saltley Centre for Health Care's CQC rating?
Requires Improvement overall, published in August 2019.
How many GPs does Saltley Centre for Health Care have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,647 patients per GP against 2,171 across England.
Are appointments at Saltley Centre for Health Care face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saltley Centre for Health Care's phone number?
0121 328 4223.