Broadway Health Centre, Birmingham: patient reviews and CQC rating
Broadway Health Centre is a GP practice in Birmingham with 7,918 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2020. It has 2.5 full-time-equivalent qualified GPs, or 3,126 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broadway Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 61st of the 171 practices in Birmingham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (64%). 84 patients answered the survey (response rate 8%).
| Survey question | Broadway Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 70% | 51% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 75% | 68% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broadway Health Centre is Outstanding, published in January 2020. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
7,918 patients were registered at Broadway Health Centre in September 2026, almost the same as a year earlier.
7% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,126 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 9,296 appointments a month, or 1,174 per 1,000 registered patients (England: 510). 16% were face to face (England: 63%). 72% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Broadway Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,174 | 532 | 510 |
| Face to face | 16% | 62% | 63% |
| Same day as booked | 72% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), atrial fibrillation (0.8% against 2.2%) and cancer (1.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.9 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.9% | 14.3% |
| High blood pressure | All ages | 8.1% | 15.2% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.9% | 74.9% |
Broadway Health Centre, Cope Street, Birmingham, B18 7BA. Phone: 0121 250 6105. Website: www.broadwayhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hockley Medical Practice | 0.7 km | 58% |
| Karis Medical Centre | 1.0 km | 79% |
| Cavendish Medical Practice | 1.0 km | 78% |
| Summerfield Primary Care Centre | 1.0 km | 97% |
| Summerfield Group Practice | 1.0 km | 85% |
- Halcyon Medical Centre (58% overall experience good)
- Newport Medical Group (73% overall experience good)
How do patients rate Broadway Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Broadway Health Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Broadway Health Centre?
7,918 patients were registered in September 2026, down 0.2% on a year earlier.
What is Broadway Health Centre's CQC rating?
Outstanding overall, published in January 2020.
How many GPs does Broadway Health Centre have?
2.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,126 patients per GP against 2,171 across England.
Are appointments at Broadway Health Centre face to face?
16% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broadway Health Centre's phone number?
0121 250 6105.