Swb Urban Health PCN: primary care network practices and patient survey
Swb Urban Health PCN is a primary care network of 3 GP practices with 38,058 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,604 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Swb Urban Health PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at Halcyon Medical Centre to 80% at Broadway Health Centre, with a median of 73% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Broadway Health Centre has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Broadway Health Centre | 7,918 | 80% | 70% | Outstanding | 3,126 |
| Newport Medical Group | 13,095 | 73% | 56% | Good | 2,103 |
| Halcyon Medical Centre | 17,045 | 58% | 51% | Requires improvement | 2,912 |
Results for the network as a whole, from 225 responses, against Birmingham and Solihull and England.
| Survey question | Swb Urban Health PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 57% | 51% | 57% |
| Easy to contact via the website | 44% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 77% | 81% | 85% |
| Last contact good | 66% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
There are 2,604 registered patients per full-time-equivalent qualified GP in Swb Urban Health PCN, more than England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 532 appointments a month per 1,000 patients (England: 510), 46% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
5% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Swb Urban Health PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,604 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 532 | 532 | 510 |
| Face-to-face appointments | 46% | 62% | 63% |
| Same day as booked | 59% | 50% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 5% | 14% | 19% |
Relative to England, the register furthest below England's rate at practices in Swb Urban Health PCN is palliative care (0.1% against 0.6%).
| Condition register | Age group | Swb Urban Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 7.8% | 14.3% | 2,583 |
| Diabetes | 17+ yrs | 5.7% | 7.9% | 1,900 |
| High blood pressure | All ages | 5.7% | 15.2% | 2,202 |
| Asthma | 6+ yrs | 3.5% | 6.6% | 1,296 |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% | 484 |
| Coronary heart disease | All ages | 1.4% | 3.0% | 532 |
| Serious mental illness | All ages | 0.9% | 1.0% | 349 |
| Cancer | All ages | 0.8% | 3.8% | 313 |
| Stroke and TIA | All ages | 0.5% | 1.9% | 210 |
| COPD | All ages | 0.4% | 1.9% | 170 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 24 |
| Atrial fibrillation | All ages | 0.4% | 2.2% | 163 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 134 |
| Learning disability | All ages | 0.4% | 0.6% | 142 |
| Heart failure | All ages | 0.3% | 1.1% | 119 |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% | 71 |
| Dementia | All ages | 0.2% | 0.8% | 76 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 59 |
| Palliative care | All ages | 0.1% | 0.6% | 40 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in Swb Urban Health PCN?
Broadway Health Centre, Halcyon Medical Centre and Newport Medical Group.
How do patients rate Swb Urban Health PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Swb Urban Health PCN cover?
38,058 registered patients across 3 practices in September 2026.
How many patients per GP does Swb Urban Health PCN have?
2,604 per full-time-equivalent qualified GP, against 2,171 across England.