Strensham Road Surgery, Birmingham: patient reviews and CQC rating
Strensham Road Surgery is a GP practice in Birmingham with 5,625 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,511 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Strensham Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 72nd of the 171 practices in Birmingham with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 88 patients answered the survey (response rate 8%).
| Survey question | Strensham Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 81% | 51% | 57% |
| Easy to contact via the website | 62% | 51% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 84% | 81% | 85% |
| Last contact good | 81% | 68% | 73% |
| Wait for appointment about right | 85% | 68% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 60 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Strensham Road Surgery is Good, published in April 2017. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
5,625 patients were registered at Strensham Road Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,511 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.6 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,609 appointments a month, or 464 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Strensham Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 532 | 510 |
| Face to face | 61% | 62% | 63% |
| Same day as booked | 63% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%) and diabetes (11.3% against 7.9%). It has a lower share for atrial fibrillation (0.3% against 2.2%), dementia (0.1% against 0.8%) and cancer (0.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 48.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| High blood pressure | All ages | 10.0% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Learning disability | All ages | 1.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Cancer | All ages | 0.7% | 3.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 92.2% | 74.9% |
Strensham Road Surgery, 4 Strensham Road, Balsall Heath, Birmingham, B12 9RR. Phone: 0845 073 0396. Website: www.strenshamroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| FirstCare Practice | 0.5 km | 58% |
| Dr Walji and Colleagues | 0.5 km | 85% |
| Balsall Heath Health Centre | 0.5 km | 79% |
| Newport Medical Group | 0.9 km | 73% |
| OHP-Wake Green Surgery | 1.1 km | 75% |
- Birmingham Health Exchange Homeless Service (83% overall experience good)
- Cranes Park Road Surgery (80% overall experience good)
- Druids Heath Surgery (88% overall experience good)
- Greet Medical Practice (61% overall experience good)
- LPS - Weatheroak Medical Practice (71% overall experience good)
- Maypole Health Centre - Dr Michael (80% overall experience good)
- Springfield Surgery (74% overall experience good)
- The Acocks Green Medical Centre (56% overall experience good)
- The Balaji Surgery (58% overall experience good)
How do patients rate Strensham Road Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Strensham Road Surgery as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Strensham Road Surgery?
5,625 patients were registered in September 2026, down 2.0% on a year earlier.
What is Strensham Road Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Strensham Road Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,511 patients per GP against 2,171 across England.
Are appointments at Strensham Road Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Strensham Road Surgery's phone number?
0845 073 0396.