Balsall Heath Health Centre, Birmingham: patient reviews and CQC rating
Balsall Heath Health Centre is a GP practice in Birmingham with 4,330 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.0 full-time-equivalent qualified GPs, or 2,180 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balsall Heath Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 71%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 70th of the 171 practices in Birmingham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (81%). 70 patients answered the survey (response rate 7%).
| Survey question | Balsall Heath Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 79% | 73% | 77% |
| Easy to contact by phone | 66% | 51% | 57% |
| Easy to contact via the website | 65% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 71% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balsall Heath Health Centre is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,330 patients were registered at Balsall Heath Health Centre in September 2026, almost the same as a year earlier.
7% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,180 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.7 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 2.1 |
| August 2024 | 1.5 | 2.6 |
| August 2025 | 1.7 | 2.7 |
| August 2026 | 2.0 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,341 appointments a month, or 541 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Balsall Heath Health Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 532 | 510 |
| Face to face | 46% | 62% | 63% |
| Same day as booked | 61% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.7% against 1.0%) and diabetes (11.6% against 7.9%). It has a lower share for atrial fibrillation (0.4% against 2.2%), dementia (0.2% against 0.8%) and cancer (1.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 52.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| High blood pressure | All ages | 9.0% | 15.2% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Balsall Heath Health Centre, 43 Edward Road, Birmingham, B12 9LP. Phone: 0121 411 0345.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| FirstCare Practice | 0.0 km | 58% |
| Dr Walji and Colleagues | 0.0 km | 85% |
| Strensham Road Surgery | 0.5 km | 78% |
| The Wand Medical Centre | 0.8 km | 78% |
| Highgate Medical Centre | 0.8 km | 87% |
- Dr Walji and Colleagues (85% overall experience good)
- Fernley Medical Centre (81% overall experience good)
- FirstCare Practice (58% overall experience good)
- Highgate Medical Centre (87% overall experience good)
- Oakwood Surgery (70% overall experience good)
- Springfield Medical Practice (60% overall experience good)
- The Brook Surgery (79% overall experience good)
- The Hill GP Practice (83% overall experience good)
How do patients rate Balsall Heath Health Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Balsall Heath Health Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Balsall Heath Health Centre?
4,330 patients were registered in September 2026, down 0.2% on a year earlier.
What is Balsall Heath Health Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Balsall Heath Health Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,180 patients per GP against 2,171 across England.
Are appointments at Balsall Heath Health Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balsall Heath Health Centre's phone number?
0121 411 0345.