The Brook Surgery, Birmingham: patient reviews and CQC rating
The Brook Surgery is a GP practice in Birmingham with 4,458 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). It has 2.9 full-time-equivalent qualified GPs, or 1,534 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Brook Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 72%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 69th of the 171 practices in Birmingham with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 29 points higher than in 2025 (50%). 98 patients answered the survey (response rate 10%).
| Survey question | The Brook Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 79% | 73% | 77% |
| Easy to contact by phone | 61% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 83% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 72% | 84% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 51 responses rated the practice good or very good (England: 92%).
4,458 patients were registered at The Brook Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,534 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.3 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,613 appointments a month, or 1,035 per 1,000 registered patients (England: 510). 25% were face to face (England: 63%). 71% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Brook Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,035 | 532 | 510 |
| Face to face | 25% | 62% | 63% |
| Same day as booked | 71% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.7% against 0.6%) and diabetes (10.1% against 7.9%). It has a lower share for dementia (0.2% against 0.8%), atrial fibrillation (0.6% against 2.2%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 54.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| High blood pressure | All ages | 9.4% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Learning disability | All ages | 1.7% | 0.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 40.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.2% | 74.9% |
The Brook Surgery, 34 Grantham Road, Sparkbrook, Birmingham, B11 1LU. Phone: 0121 334 0174.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Balaji Surgery | 0.0 km | 58% |
| LPS - Weatheroak Medical Practice | 0.7 km | 71% |
| Khattak Memorial Surgery | 0.8 km | 73% |
| The Limes Medical Centre | 0.8 km | 66% |
| Highgate Medical Centre | 1.1 km | 87% |
- Balsall Heath Health Centre (79% overall experience good)
- Dr Walji and Colleagues (85% overall experience good)
- Fernley Medical Centre (81% overall experience good)
- FirstCare Practice (58% overall experience good)
- Highgate Medical Centre (87% overall experience good)
- Oakwood Surgery (70% overall experience good)
- Springfield Medical Practice (60% overall experience good)
- The Hill GP Practice (83% overall experience good)
How do patients rate The Brook Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Brook Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at The Brook Surgery?
4,458 patients were registered in September 2026, down 3.7% on a year earlier.
How many GPs does The Brook Surgery have?
2.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,534 patients per GP against 2,171 across England.
Are appointments at The Brook Surgery face to face?
25% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Brook Surgery's phone number?
0121 334 0174.