The Balaji Surgery, Birmingham: patient reviews and CQC rating
The Balaji Surgery is a GP practice in Birmingham with 4,355 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 2.1 full-time-equivalent qualified GPs, or 2,067 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Balaji Surgery
Its result closest to England is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 58%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 160th of the 171 practices in Birmingham with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (60%). 73 patients answered the survey (response rate 7%).
| Survey question | The Balaji Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 58% | 73% | 77% |
| Easy to contact by phone | 53% | 51% | 57% |
| Easy to contact via the website | 57% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 80% | 81% | 85% |
| Last contact good | 63% | 68% | 73% |
| Wait for appointment about right | 54% | 68% | 69% |
| Listened to well | 69% | 84% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 74% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Balaji Surgery is Good, published in August 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,355 patients were registered at The Balaji Surgery in September 2026, up 6.3% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,067 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.7 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,994 appointments a month, or 688 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Balaji Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 688 | 532 | 510 |
| Face to face | 40% | 62% | 63% |
| Same day as booked | 54% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%) and diabetes (13.2% against 7.9%). It has a lower share for peripheral arterial disease (0.0% against 0.6%), COPD (0.3% against 1.9%) and atrial fibrillation (0.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 55.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.2% | 7.9% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| High blood pressure | All ages | 8.8% | 15.2% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 35.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.5% | 74.9% |
The Balaji Surgery, Sparkbrook Community & Health Centre, 34 Grantham Road, Birmingham, B11 1LU. Phone: 0121 334 0200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Brook Surgery | 0.0 km | 79% |
| LPS - Weatheroak Medical Practice | 0.7 km | 71% |
| Khattak Memorial Surgery | 0.8 km | 73% |
| The Limes Medical Centre | 0.8 km | 66% |
| Highgate Medical Centre | 1.1 km | 87% |
- Birmingham Health Exchange Homeless Service (83% overall experience good)
- Cranes Park Road Surgery (80% overall experience good)
- Druids Heath Surgery (88% overall experience good)
- Greet Medical Practice (61% overall experience good)
- LPS - Weatheroak Medical Practice (71% overall experience good)
- Maypole Health Centre - Dr Michael (80% overall experience good)
- Springfield Surgery (74% overall experience good)
- Strensham Road Surgery (78% overall experience good)
- The Acocks Green Medical Centre (56% overall experience good)
How do patients rate The Balaji Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of The Balaji Surgery as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at The Balaji Surgery?
4,355 patients were registered in September 2026, up 6.3% on a year earlier.
What is The Balaji Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does The Balaji Surgery have?
2.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,067 patients per GP against 2,171 across England.
Are appointments at The Balaji Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Balaji Surgery's phone number?
0121 334 0200.