Smartcare Central PCN: primary care network practices and patient survey
Smartcare Central PCN is a primary care network of 10 GP practices with 51,612 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,086 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 10 practices in Smartcare Central PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at The Acocks Green Medical Centre to 88% at Druids Heath Surgery, with a median of 76% (England: 77%). 1 is above England and 3 below by more than the survey's margin of error. Birmingham Health Exchange Homeless Service has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Druids Heath Surgery | 10,317 | 88% | 66% | Good | 2,149 |
| Birmingham Health Exchange Homeless Service | 1,025 | 83% | 82% | – | – |
| Maypole Health Centre - Dr Michael | 5,108 | 80% | 62% | Good | 2,082 |
| Cranes Park Road Surgery | 2,195 | 80% | 82% | Good | 2,058 |
| Strensham Road Surgery | 5,625 | 78% | 81% | Good | 2,511 |
| Springfield Surgery | 7,295 | 74% | 45% | Good | 1,554 |
| LPS - Weatheroak Medical Practice | 4,258 | 71% | 66% | Good | 2,930 |
| Greet Medical Practice | 6,460 | 61% | 34% | Good | 2,182 |
| The Balaji Surgery | 4,355 | 58% | 53% | Good | 2,067 |
| The Acocks Green Medical Centre | 4,974 | 56% | 31% | Requires improvement | 2,003 |
Results for the network as a whole, from 938 responses, against Birmingham and Solihull and England.
| Survey question | Smartcare Central PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 57% | 51% | 57% |
| Easy to contact via the website | 58% | 51% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 83% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,086 registered patients per full-time-equivalent qualified GP in Smartcare Central PCN, close to England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 559 appointments a month per 1,000 patients (England: 510), 56% of them face to face. 50% of appointments took place on the day they were booked (England: 45%).
10% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Smartcare Central PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,086 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 559 | 532 | 510 |
| Face-to-face appointments | 56% | 62% | 63% |
| Same day as booked | 50% | 50% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 10% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Smartcare Central PCN is learning disability (1.0% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Smartcare Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% | 6,000 |
| High blood pressure | All ages | 11.3% | 15.2% | 5,869 |
| Diabetes | 17+ yrs | 10.9% | 7.9% | 4,243 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 3,109 |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% | 1,233 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,198 |
| Cancer | All ages | 1.9% | 3.8% | 976 |
| Serious mental illness | All ages | 1.7% | 1.0% | 894 |
| COPD | All ages | 1.4% | 1.9% | 707 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 584 |
| Learning disability | All ages | 1.0% | 0.6% | 518 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 483 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 295 |
| Heart failure | All ages | 0.7% | 1.1% | 356 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 246 |
| Dementia | All ages | 0.5% | 0.8% | 235 |
| Palliative care | All ages | 0.4% | 0.6% | 231 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 53 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 172 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in Smartcare Central PCN?
Birmingham Health Exchange Homeless Service, Cranes Park Road Surgery, Druids Heath Surgery, Greet Medical Practice, LPS - Weatheroak Medical Practice, Maypole Health Centre - Dr Michael, Springfield Surgery, Strensham Road Surgery, The Acocks Green Medical Centre and The Balaji Surgery.
How do patients rate Smartcare Central PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Smartcare Central PCN cover?
51,612 registered patients across 10 practices in September 2026.
How many patients per GP does Smartcare Central PCN have?
2,086 per full-time-equivalent qualified GP, against 2,171 across England.