Highgate Medical Centre, Birmingham: patient reviews and CQC rating
Highgate Medical Centre is a GP practice in Birmingham with 5,561 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 3.1 full-time-equivalent qualified GPs, or 1,821 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highgate Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 83%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 24th of the 171 practices in Birmingham with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 98 patients answered the survey (response rate 11%).
| Survey question | Highgate Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 87% | 73% | 77% |
| Easy to contact by phone | 63% | 51% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 95% | 84% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 129 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highgate Medical Centre is Good, published in December 2019. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
5,561 patients were registered at Highgate Medical Centre in September 2026, up 5.1% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,821 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.7 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.1 |
| August 2024 | 2.0 | 4.7 |
| August 2025 | 1.7 | 4.2 |
| August 2026 | 3.1 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,506 appointments a month, or 630 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 70% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Highgate Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 630 | 532 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 70% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (2.1% against 0.6%), palliative or supportive care needs (1.4% against 0.6%) and serious mental illness (2.1% against 1.0%). It has a lower share for atrial fibrillation (0.6% against 2.2%), COPD (0.6% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 50.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 15.4% | 7.9% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Learning disability | All ages | 2.1% | 0.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
Highgate Medical Centre, St Patricks Community Health Centre, Highgate Street, Birmingham, B12 0YA. Phone: 0345 245 0751.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wand Medical Centre | 0.1 km | 78% |
| FirstCare Practice | 0.8 km | 58% |
| Dr Walji and Colleagues | 0.8 km | 85% |
| Balsall Heath Health Centre | 0.8 km | 79% |
| Bellevue Medical Practice | 0.9 km | 53% |
- Balsall Heath Health Centre (79% overall experience good)
- Dr Walji and Colleagues (85% overall experience good)
- Fernley Medical Centre (81% overall experience good)
- FirstCare Practice (58% overall experience good)
- Oakwood Surgery (70% overall experience good)
- Springfield Medical Practice (60% overall experience good)
- The Brook Surgery (79% overall experience good)
- The Hill GP Practice (83% overall experience good)
How do patients rate Highgate Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Highgate Medical Centre as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Highgate Medical Centre?
5,561 patients were registered in September 2026, up 5.1% on a year earlier.
What is Highgate Medical Centre's CQC rating?
Good overall, published in December 2019.
How many GPs does Highgate Medical Centre have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,821 patients per GP against 2,171 across England.
Are appointments at Highgate Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highgate Medical Centre's phone number?
0345 245 0751.