The Wand Medical Centre, Birmingham: patient reviews and CQC rating
The Wand Medical Centre is a GP practice in Birmingham with 6,577 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 3.6 full-time-equivalent qualified GPs, or 1,841 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wand Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. With 103 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 78th of the 171 practices in Birmingham with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (80%). 103 patients answered the survey (response rate 12%).
| Survey question | The Wand Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 52% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 63% | 51% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Wand Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,577 patients were registered at The Wand Medical Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,841 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.9 |
| August 2024 | 3.8 | 5.5 |
| August 2025 | 4.0 | 6.1 |
| August 2026 | 3.6 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,449 appointments a month, or 524 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The Wand Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 532 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 55% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%) and diabetes (10.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.8% against 2.2%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 52.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
The Wand Medical Centre, 15 Frank Street, Birmingham, B12 0UF. Phone: 0121 440 1561.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Highgate Medical Centre | 0.1 km | 87% |
| FirstCare Practice | 0.8 km | 58% |
| Dr Walji and Colleagues | 0.8 km | 85% |
| Balsall Heath Health Centre | 0.8 km | 79% |
| Bellevue Medical Practice | 0.8 km | 53% |
- Bath Row Medical Practice, Attwood Green Health Centre (50% overall experience good)
- Karis Medical Centre (79% overall experience good)
How do patients rate The Wand Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Wand Medical Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at The Wand Medical Centre?
6,577 patients were registered in September 2026, up 0.8% on a year earlier.
What is The Wand Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does The Wand Medical Centre have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,841 patients per GP against 2,171 across England.
Are appointments at The Wand Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wand Medical Centre's phone number?
0121 440 1561.