Baldwins Lane Surgery, Birmingham: patient reviews and CQC rating
Baldwins Lane Surgery is a GP practice in Birmingham with 2,949 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 1.0 full-time-equivalent qualified GPs, or 2,989 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Baldwins Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 123rd of the 171 practices in Birmingham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 103 patients answered the survey (response rate 24%).
| Survey question | Baldwins Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 68% | 73% | 77% |
| Easy to contact by phone | 70% | 51% | 57% |
| Easy to contact via the website | 46% | 51% | 58% |
| Easy to contact via the NHS App | 62% | 51% | 54% |
| Reception team helpful | 91% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 80% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Baldwins Lane Surgery is Good, published in August 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,949 patients were registered at Baldwins Lane Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,989 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.2 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,174 appointments a month, or 398 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Baldwins Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 532 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 33% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Baldwins Lane Surgery, 265 Baldwins Lane, Birmingham, B28 0RF. Phone: 0121 744 1290.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP-Yardley Wood Health Centre | 1.0 km | 89% |
| Grafton Road Surgery | 1.7 km | 83% |
| Northbrook Group Practice | 1.8 km | 73% |
| OHP-Greenridge Surgery | 2.3 km | 87% |
| GPS Healthcare - Tanworth Lane | 2.6 km | 72% |
- Greenridge Healthcare Ltd (94% overall experience good)
- OHP-Greenridge Surgery (87% overall experience good)
- OHP-Victoria Road Surgery (62% overall experience good)
- OHP-Wake Green Surgery (75% overall experience good)
- OHP-Yardley Wood Health Centre (89% overall experience good)
How do patients rate Baldwins Lane Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Baldwins Lane Surgery as good, below the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Baldwins Lane Surgery?
2,949 patients were registered in September 2026, down 3.4% on a year earlier.
What is Baldwins Lane Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Baldwins Lane Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,989 patients per GP against 2,171 across England.
Are appointments at Baldwins Lane Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Baldwins Lane Surgery's phone number?
0121 744 1290.