OHP-Victoria Road Surgery, Birmingham: patient reviews and CQC rating
OHP-Victoria Road Surgery is a GP practice in Birmingham with 5,393 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 1.6 full-time-equivalent qualified GPs, or 3,428 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-Victoria Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who described their last contact with the practice as good: 52%, below the England figure of 73%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 146th of the 171 practices in Birmingham with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (67%). 81 patients answered the survey (response rate 20%).
| Survey question | OHP-Victoria Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 53% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 68% | 51% | 54% |
| Reception team helpful | 70% | 81% | 85% |
| Last contact good | 52% | 68% | 73% |
| Wait for appointment about right | 85% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 37 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-Victoria Road Surgery is Good, published in March 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,393 patients were registered at OHP-Victoria Road Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,428 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 3.9 |
| August 2024 | 1.6 | 3.7 |
| August 2025 | 1.6 | 5.6 |
| August 2026 | 1.6 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,839 appointments a month, or 712 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 75% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | OHP-Victoria Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 712 | 532 | 510 |
| Face to face | 36% | 62% | 63% |
| Same day as booked | 75% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.6% against 1.0%) and diabetes (11.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 39.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
OHP-Victoria Road Surgery, 21 Victoria Road, Acocks Green, Birmingham, B27 7XZ. Phone: 0121 706 1129.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Acocks Green Medical Centre | 0.9 km | 56% |
| St Margarets Medical Practice | 1.2 km | 90% |
| Swanswell Medical Centre | 1.3 km | 82% |
| Richmond Medical Centre | 1.4 km | 74% |
| The Swan Medical Centre | 2.0 km | 63% |
- Baldwins Lane Surgery (68% overall experience good)
- Greenridge Healthcare Ltd (94% overall experience good)
- OHP-Greenridge Surgery (87% overall experience good)
- OHP-Wake Green Surgery (75% overall experience good)
- OHP-Yardley Wood Health Centre (89% overall experience good)
How do patients rate OHP-Victoria Road Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of OHP-Victoria Road Surgery as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at OHP-Victoria Road Surgery?
5,393 patients were registered in September 2026, up 2.1% on a year earlier.
What is OHP-Victoria Road Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does OHP-Victoria Road Surgery have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,428 patients per GP against 2,171 across England.
Are appointments at OHP-Victoria Road Surgery face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-Victoria Road Surgery's phone number?
0121 706 1129.