Tower Hill Partnership, Birmingham: patient reviews and CQC rating
Tower Hill Partnership is a GP practice in Birmingham with 18,152 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 7.7 full-time-equivalent qualified GPs, or 2,357 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tower Hill Partnership
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 148th of the 171 practices in Birmingham with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (54%). 147 patients answered the survey (response rate 24%).
| Survey question | Tower Hill Partnership | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 36% | 51% | 57% |
| Easy to contact via the website | 52% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 54% | 68% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 322 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tower Hill Partnership is Good, published in September 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
18,152 patients were registered at Tower Hill Partnership in September 2026, down 0.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 2,357 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 4.8 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 11.0 |
| August 2024 | 7.1 | 10.1 |
| August 2025 | 7.1 | 10.3 |
| August 2026 | 7.7 | 10.5 |
From June 2026 to August 2026 the practice recorded 8,866 appointments a month, or 488 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 44% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Tower Hill Partnership | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 532 | 510 |
| Face to face | 43% | 62% | 63% |
| Same day as booked | 44% | 50% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%). It has a lower share for depression (9.5% against 14.3%), peripheral arterial disease (0.4% against 0.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Tower Hill Partnership, 433 Walsall Road, Perry Barr, Birmingham, B42 1BT. Phone: 0121 411 0487. Website: towerhillpartnershipmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Perry Park Surgery | 0.7 km | 82% |
| The Slieve Surgery | 1.6 km | 77% |
| Cotmore Surgery | 1.8 km | 96% |
| Great Barr Medical Centre | 2.1 km | 68% |
| Scott Arms Medical Centre | 2.1 km | 50% |
- Heath Street Health Centre (79% overall experience good)
- OHP-Handsworth Medical Practice (95% overall experience good)
How do patients rate Tower Hill Partnership?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Tower Hill Partnership as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Tower Hill Partnership?
18,152 patients were registered in September 2026, down 0.9% on a year earlier.
What is Tower Hill Partnership's CQC rating?
Good overall, published in September 2021.
How many GPs does Tower Hill Partnership have?
7.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,357 patients per GP against 2,171 across England.
Are appointments at Tower Hill Partnership face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tower Hill Partnership's phone number?
0121 411 0487.