Feldon Lane Practice, Halesowen: patient reviews and CQC rating
Feldon Lane Practice is a GP practice in Halesowen with 9,126 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.4 full-time-equivalent qualified GPs, or 2,062 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Feldon Lane Practice
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 6 practices in Halesowen with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (74%). 128 patients answered the survey (response rate 29%).
| Survey question | Feldon Lane Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 44% | 53% | 57% |
| Easy to contact via the website | 58% | 54% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 62% | 68% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Feldon Lane Practice is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,126 patients were registered at Feldon Lane Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,062 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 1.4 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 8.5 |
| August 2024 | 3.8 | 7.9 |
| August 2025 | 3.8 | 8.7 |
| August 2026 | 4.4 | 8.5 |
From June 2026 to August 2026 the practice recorded 5,302 appointments a month, or 581 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 57% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Feldon Lane Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 581 | 561 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 57% | 51% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.1% against 14.3%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 17.8% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Feldon Lane Practice, Feldon Lane Surgery, Feldon Lane, Halesowen, B62 9DR. Phone: 0121 422 4703. Website: www.feldonpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clement Road Medical Practice | 0.7 km | 68% |
| Lapal Medical Practice | 1.3 km | 80% |
| Your Health Partnership (YHP) | 1.4 km | 46% |
| Warley Medical Centre | 1.5 km | 82% |
| Causeway Green Surgery | 2.1 km | 65% |
- Alexandra Medical Centre (85% overall experience good)
- Clement Road Medical Practice (68% overall experience good)
- Halesowen Health Centre (90% overall experience good)
- Halesowen Medical Practice (74% overall experience good)
- Lapal Medical Practice (80% overall experience good)
How do patients rate Feldon Lane Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Feldon Lane Practice as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Feldon Lane Practice?
9,126 patients were registered in September 2026, down 1.6% on a year earlier.
What is Feldon Lane Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does Feldon Lane Practice have?
4.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,062 patients per GP against 2,171 across England.
Are appointments at Feldon Lane Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Feldon Lane Practice's phone number?
0121 422 4703.