Halesowen Health Centre, Birmingham: patient reviews and CQC rating
Halesowen Health Centre is a GP practice in Birmingham with 6,144 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.0 full-time-equivalent qualified GPs, or 1,527 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Halesowen Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 12th of the 171 practices in Birmingham with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (94%). 111 patients answered the survey (response rate 29%).
| Survey question | Halesowen Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 90% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 95% | 81% | 85% |
| Last contact good | 85% | 68% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Halesowen Health Centre is Good, published in December 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,144 patients were registered at Halesowen Health Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,527 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.5 |
| August 2024 | 4.3 | 7.0 |
| August 2025 | 4.3 | 6.5 |
| August 2026 | 4.0 | 5.6 |
From June 2026 to August 2026 the practice recorded 3,101 appointments a month, or 505 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Halesowen Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 561 | 510 |
| Face to face | 72% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.4% against 4.6%), palliative or supportive care needs (1.0% against 0.6%) and depression (23.9% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.9% | 14.3% |
| High blood pressure | All ages | 21.6% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.4% | 4.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Halesowen Health Centre, 14 Birmingham Health Centre, Halesowen, Birmingham, B63 3HN. Phone: 0121 550 1010.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Halesowen Medical Practice | 0.9 km | 74% |
| Alexandra Medical Centre | 1.1 km | 85% |
| Meadowbrook Surgery | 1.5 km | 81% |
| Feldon Lane Practice | 2.5 km | 65% |
| Lapal Medical Practice | 2.5 km | 80% |
- Alexandra Medical Centre (85% overall experience good)
- Clement Road Medical Practice (68% overall experience good)
- Feldon Lane Practice (65% overall experience good)
- Halesowen Medical Practice (74% overall experience good)
- Lapal Medical Practice (80% overall experience good)
How do patients rate Halesowen Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Halesowen Health Centre as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Halesowen Health Centre?
6,144 patients were registered in September 2026, down 1.7% on a year earlier.
What is Halesowen Health Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does Halesowen Health Centre have?
4.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,527 patients per GP against 2,171 across England.
Are appointments at Halesowen Health Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Halesowen Health Centre's phone number?
0121 550 1010.