Lapal Medical Practice, Halesowen: patient reviews and CQC rating
Lapal Medical Practice is a GP practice in Halesowen with 8,054 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 4.2 full-time-equivalent qualified GPs, or 1,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lapal Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 6 practices in Halesowen with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 118 patients answered the survey (response rate 32%).
| Survey question | Lapal Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 47% | 53% | 57% |
| Easy to contact via the website | 60% | 54% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 92% | 81% | 85% |
| Last contact good | 70% | 68% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 272 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lapal Medical Practice is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,054 patients were registered at Lapal Medical Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,921 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,991 appointments a month, or 496 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 45% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lapal Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 561 | 510 |
| Face to face | 49% | 64% | 63% |
| Same day as booked | 45% | 51% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%), coronary heart disease (3.8% against 3.0%) and cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Lapal Medical Practice, 95 Goodrest Avenue, Halesowen, B62 0HP. Phone: 0121 422 2345. Website: www.lapalmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warley Medical Centre | 1.2 km | 82% |
| Feldon Lane Practice | 1.3 km | 65% |
| OHP-Ridgacre House Surgery | 1.8 km | 82% |
| Clement Road Medical Practice | 1.9 km | 68% |
| OHP-Woodgate Valley Health Centre | 2.4 km | 74% |
- Alexandra Medical Centre (85% overall experience good)
- Clement Road Medical Practice (68% overall experience good)
- Feldon Lane Practice (65% overall experience good)
- Halesowen Health Centre (90% overall experience good)
- Halesowen Medical Practice (74% overall experience good)
How do patients rate Lapal Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Lapal Medical Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Lapal Medical Practice?
8,054 patients were registered in September 2026, down 1.4% on a year earlier.
What is Lapal Medical Practice's CQC rating?
Good overall, published in February 2016.
How many GPs does Lapal Medical Practice have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,921 patients per GP against 2,171 across England.
Are appointments at Lapal Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lapal Medical Practice's phone number?
0121 422 2345.