OHP-Ridgacre House Surgery, Birmingham: patient reviews and CQC rating
OHP-Ridgacre House Surgery is a GP practice in Birmingham with 13,646 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2019. It has 6.5 full-time-equivalent qualified GPs, or 2,089 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-Ridgacre House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 52nd of the 171 practices in Birmingham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 112 patients answered the survey (response rate 21%).
| Survey question | OHP-Ridgacre House Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 50% | 51% | 57% |
| Easy to contact via the website | 70% | 51% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 79% | 68% | 73% |
| Wait for appointment about right | 81% | 68% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 116 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-Ridgacre House Surgery is Outstanding, published in May 2019. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,646 patients were registered at OHP-Ridgacre House Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 2,089 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 12.9 |
| August 2024 | 6.5 | 12.2 |
| August 2025 | 5.9 | 9.7 |
| August 2026 | 6.5 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,285 appointments a month, or 534 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 36% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | OHP-Ridgacre House Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 532 | 510 |
| Face to face | 67% | 62% | 63% |
| Same day as booked | 36% | 50% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), dementia (0.5% against 0.8%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
OHP-Ridgacre House Surgery, 83 Ridgacre Road, Quinton, Birmingham, B32 2TJ. Phone: 021 2422 3111. Website: www.ridgacremedicalcentres.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warley Medical Centre | 1.4 km | 82% |
| Lapal Medical Practice | 1.8 km | 80% |
| OHP-Lordswood House Medical Practice | 2.0 km | 77% |
| Hill Top Medical Centre | 2.0 km | 59% |
| OHP-Woodgate Valley Health Centre | 2.0 km | 74% |
- OHP-Lordswood House Medical Practice (77% overall experience good)
How do patients rate OHP-Ridgacre House Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of OHP-Ridgacre House Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at OHP-Ridgacre House Surgery?
13,646 patients were registered in September 2026, down 2.4% on a year earlier.
What is OHP-Ridgacre House Surgery's CQC rating?
Outstanding overall, published in May 2019.
How many GPs does OHP-Ridgacre House Surgery have?
6.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,089 patients per GP against 2,171 across England.
Are appointments at OHP-Ridgacre House Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-Ridgacre House Surgery's phone number?
021 2422 3111.