Lighthouse Group Practice, Southsea: patient reviews and CQC rating
Lighthouse Group Practice is a GP practice in Southsea with 11,884 registered patients (September 2026). In the 2026 GP Patient Survey, 47% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.9 full-time-equivalent qualified GPs, or 3,032 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lighthouse Group Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 32%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 3 practices in Southsea with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (64%). 110 patients answered the survey (response rate 25%).
| Survey question | Lighthouse Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 47% | 74% | 77% |
| Easy to contact by phone | 22% | 52% | 57% |
| Easy to contact via the website | 30% | 55% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 55% | 83% | 85% |
| Last contact good | 32% | 70% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 74% | 87% | 87% |
| Treated with care and concern | 70% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 70% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lighthouse Group Practice is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,884 patients were registered at Lighthouse Group Practice in September 2026, down 7.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 3,032 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.7 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.3 |
| August 2024 | 4.4 | 5.5 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 3.9 | 5.8 |
From June 2026 to August 2026 the practice recorded 5,505 appointments a month, or 463 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lighthouse Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 526 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 42% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%) and heart failure (1.4% against 1.1%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%), chronic kidney disease (3.1% against 4.6%) and high blood pressure (11.9% against 15.2%). The practice's patients live in areas with an average deprivation score of 31.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
Lighthouse Group Practice, Carlisle Road, Southsea, PO5 1AT. Phone: 023 9285 1199. Website: www.southseamedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Uni-City Medical Centre | 0.8 km | 71% |
| Island City Practice | 0.9 km | 73% |
| East Shore Partnership | 1.3 km | 69% |
| Craneswater Group Practice | 1.5 km | 72% |
| Dr Price & Partners | 1.5 km | 73% |
- East Shore Partnership (69% overall experience good)
- Uni-City Medical Centre (71% overall experience good)
How do patients rate Lighthouse Group Practice?
In the 2026 GP Patient Survey, 47% of patients described their overall experience of Lighthouse Group Practice as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Lighthouse Group Practice?
11,884 patients were registered in September 2026, down 7.5% on a year earlier.
What is Lighthouse Group Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does Lighthouse Group Practice have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,032 patients per GP against 2,171 across England.
Are appointments at Lighthouse Group Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lighthouse Group Practice's phone number?
023 9285 1199.