East Shore Partnership, Portsmouth: patient reviews and CQC rating
East Shore Partnership is a GP practice in Portsmouth with 13,366 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 4.0 full-time-equivalent qualified GPs, or 3,304 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Shore Partnership
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 7 practices in Portsmouth with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (67%). 108 patients answered the survey (response rate 27%).
| Survey question | East Shore Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 51% | 52% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 51% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 57% | 70% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for East Shore Partnership is Good, published in August 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,366 patients were registered at East Shore Partnership in September 2026, down 1.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,304 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.3 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.8 |
| August 2024 | 2.8 | 3.8 |
| August 2025 | 2.8 | 4.9 |
| August 2026 | 4.0 | 6.2 |
From June 2026 to August 2026 the practice recorded 6,794 appointments a month, or 508 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 48% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | East Shore Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 526 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.0% against 1.9%), heart failure (1.9% against 1.1%) and osteoporosis (1.9% against 1.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (3.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
East Shore Partnership, St Cuthberts Church, Hayling Avenue, Portsmouth, PO3 6BH. Phone: 023 9265 7419.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Island City Practice | 1.2 km | 73% |
| Lighthouse Group Practice | 1.3 km | 47% |
| Kirklands Surgery | 1.4 km | 76% |
| Uni-City Medical Centre | 1.9 km | 71% |
| Portsdown Group Practice | 1.9 km | 61% |
- Lighthouse Group Practice (47% overall experience good)
- Uni-City Medical Centre (71% overall experience good)
How do patients rate East Shore Partnership?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of East Shore Partnership as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at East Shore Partnership?
13,366 patients were registered in September 2026, down 1.6% on a year earlier.
What is East Shore Partnership's CQC rating?
Good overall, published in August 2018.
How many GPs does East Shore Partnership have?
4.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,304 patients per GP against 2,171 across England.
Are appointments at East Shore Partnership face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Shore Partnership's phone number?
023 9265 7419.