Uni-City Medical Centre, Portsmouth: patient reviews and CQC rating
Uni-City Medical Centre is a GP practice in Portsmouth with 16,859 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 3.3 full-time-equivalent qualified GPs, or 5,182 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Uni-City Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 7 practices in Portsmouth with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (74%). 155 patients answered the survey (response rate 14%).
| Survey question | Uni-City Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 73% | 52% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 21 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Uni-City Medical Centre is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,859 patients were registered at Uni-City Medical Centre in September 2026, down 6.5% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 5,182 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.8 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 4.0 |
| August 2024 | 2.9 | 4.0 |
| August 2025 | 3.9 | 5.0 |
| August 2026 | 3.3 | 5.4 |
From June 2026 to August 2026 the practice recorded 5,211 appointments a month, or 309 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Uni-City Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 309 | 526 | 510 |
| Face to face | 94% | 58% | 63% |
| Same day as booked | 44% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (0.4% against 4.6%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.5% | 14.3% |
| High blood pressure | All ages | 3.2% | 15.2% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| Diabetes | 17+ yrs | 1.8% | 7.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Cancer | All ages | 0.7% | 3.8% |
| Coronary heart disease | All ages | 0.6% | 3.0% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.4% | 4.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Uni-City Medical Centre, 159-161, Commercial Road, Portsmouth, PO1 1EA. Phone: 023 9273 6006. Website: www.unicitymedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Island City Practice | 0.8 km | 73% |
| Lighthouse Group Practice | 0.8 km | 47% |
| Portsdown Group Practice | 1.4 km | 61% |
| Derby Road Group Practice | 1.6 km | 77% |
| Dr Price & Partners | 1.8 km | 73% |
- East Shore Partnership (69% overall experience good)
- Lighthouse Group Practice (47% overall experience good)
How do patients rate Uni-City Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Uni-City Medical Centre as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Uni-City Medical Centre?
16,859 patients were registered in September 2026, down 6.5% on a year earlier.
What is Uni-City Medical Centre's CQC rating?
Good overall, published in December 2017.
How many GPs does Uni-City Medical Centre have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 5,182 patients per GP against 2,171 across England.
Are appointments at Uni-City Medical Centre face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Uni-City Medical Centre's phone number?
023 9273 6006.